Dave Sinclair Ford

Traded in a perfectly fine truck to get something with better gas mileage. I bought a 2007 equinox after only 2 months I had to take it in to get a lifted repaired. Dave Sinclair Ford could not get me in and sent me to Dave Sinclair gmc where it was in the shop from Dec. 7th till Dec. 18th I got it back the next day it started idling bad and the heater started blowing cold air and the check engine light came on. It was in the shop for 11 day and ended up getting a new engine and now its Dec. 19th and I have to take it back in already. I also got a tire rotation with my last oil change and was told I'm going need 2 new tired soon. I have always bought from weber Chevrolet and sent people there but at the time did have what I was looking for. Next time I will wait for that right car from there I will never buy another car from Dave Sinclair again.

After buying 4 new cars in 5 years, we bought a car for our son ... a 2010 Mazda. After having it a few weeks, we found out there was some hidden damage that was not on the car fax report. We alerted the dealership about it and they said "tough" (paraprasing). So much for their slogan ... "if it's not right, we'll make it right". They just lost a good customer and everyone we can convince not to buy from them.

Shopping for used taurus on internet ran across one at Dave Sinclair contacted dealer soon got response back from internet manager Matt set up time to come test drive, he informed me this car was at another store but would have it at Lindberg store so I wouldn't have to travel no further than I was already coming 2 hrs north from Spfld,IL. I thought that was cool talk about service, well i arrived next day around 10 am the car was there, wasted no time took it for spin the car was so clean and drove great not mention no pressure sales approach by John my salesman. I told him lets get down to business i told him what i wanted out of my truck for a trade, we agreed on a fair price, the car was mine, wow fast not to mention I felt good about the deal. Dave Sinclair's sales team is very proffessional I highly recommend to anyone who looking for quality vehicle.

This was the absolute worst experience I have ever had trying to buy anything. Everyone was rude and unfriendly and acted like they didnt care if they sold you a vehical or not. I went to a different dealership and went home with my new vehical the same day. I wouldnt suggest anyone to go to this dealership unless you like being treated like an outcast.

Found a vehicle online, called to make sure it was on the lot and we were told it was. Drove 2.5 hours to find out it wasn't on that lot, but at another dealership. Showed us another vehicle we liked, but gave us the run around on that one and tried to sell us another car we didn't like. Called a couple days later to ask if we would come back and look at the one we originally went for, and the salesman was supposed to call back with the price. He never called, so we called back a few days later and he told us the car was sold. When the car was still listed on the website a few days later, I decided to call and was told that the car was still on the lot. I don't appreciate being lied to. Obviously they don't value customers, I will take my money elsewhere.

Denny Willard from Dave Sinclair Ford was very helpful in answering my questions about a used car on their lot.

We have been purchasing our new cars/trucks from Dave Sinclair for over 20 years.Well that came to a halt07/10/2012.Current sales tactics are completely unacceptable!We do not blame the salesmen as much as company policy.Hours of back&forth offers with the salesman.His attitude becoming more rude&aggressive each time.After several hours we got up to leave the salesman followed us outside he said ok we will give you the deal you want.I was in our truck my husband said why couldnt you have done that 3 hours ago even 30 minutes ago?We went to Sunset Ford the next day.A nice showroom,clean&privacy provided.Picked out our escape told the salesmen our payment range.Soon after we met with the finance man and made deal in 20 minutes.

I should start by stating that I have never liked a auto sales consultant before yesterday, when I purchased a new 2012 Ford Edge SEL. I had dealt with 3 dealers before coming here on this particular purchase, and over 3 total new car purchases I have visited probably 15 dealerships. Jeff is far and away the best sales consultant, and Sinclair Ford is the best dealership I've worked with. I recommend Jeff for these primary reasons: 1) Jeff is straightforward. He did not play the "negotiating the difference on your trade" game where two variables are introduced into your negotiations (new purchase price and trade value). He is the only person I've ever witnessed to be honest in this way! 2) Efficient: We walked in, gave Jeff an idea and within a couple of hours were walked out with a brand-new vehicle that we love! 3) Friendly: we enjoyed Jeff's and the rest of the staff's senses of humor and easy-going attitude. It felt different all-around. The pressure sales tactics weren't there, rather it was a group of helpful people who worked to make your purchase experience FUN! If you're not interested in walking in to a dealership and having them act like you somehow 'owe' them something, go to Sinclair Ford. They will treat you as with candor and with integrity. My in-laws, who were with us just to watch the little one during out purchase, stated that they wished they had bought their Taurus (2011) from them as well. Both the in-laws and I will be back to Sinclair without a doubt, and Jeff will be our guy. Thanks, Jeff and Sinclair Ford for making the entire experience a joy.

Here is the email describing our visit to Dave Sinclair Ford. It has been almost 2 weeks and I have not had a response... I am responding to the letter you sent me after my wife and I visited your showroom the weekend of June 2nd. I have lived in STL for most of my life and have seen countless Dave Sinclair commercials. Before coming to your showroom my impression of Dave Sinclair Ford was very positive. After our visit, it is hard for me to imagine ever doing business with your organization. My wife was beginning her search for a new car and was looking at the Focus hatchback and the Honda Fit. When we came to your dealership we were interested in driving the Focus hatchback to see if it was a good fit for my wife. After waiting for nearly 5 minutes we were introduced to your salesman, Mike Havicon. We explained that we were not buying that day and just wanted to test drive the Focus hatchback. After the test drive, Mike began questioning me why I would ever consider buying a Honda Fit since it was not an American car. That was major turnoff #1. I work hard for my money and I can consider buying any vehicle I want – I don’t need old fashioned guilt and bullying in my car buying. After our test drive my wife wanted a booklet to review the Focus at home. Mike told us to sit at his desk. After a while he came back with the Focus booklet. We thanked him for his time and stood up to leave. Mike said to wait until he told his sales manager what was happening. I told Mike we were leaving. Major turnoff #2. From the design of your showroom to the way your sales staff behave, I felt like I had gone back in time 20-30 years. My wife and I want to be treated professionally, not bullied with a bunch of old-fashioned sales gimmicks. Considering the experience we had, I doubt we would have bought a car from Dave Sinclair even if you had the lowest price. Just thought you would like to know.

This was the fourth Ford dealership i had been too in St. Louis county. I knew exactly what trucks i was interested in and what i wanted too see. The other 3 dealers i had seen were a very different experience then Dave Sinclair was. Cerame, Suntrup, and Behlmann can only wish to be some day the type of dealership that Sinclair is.I bought my new F-150 on June 13th 2012 from Jeff Thurman. He is the first and only car salesman that i would ever recommend to see. Mr Thurman was top notch my entire visit. He did not try to give me a run around pricing game that i had experienced elsewhere. if you are lookiing to buy a new vehicle save yourself some time and just go into Dave Sinclair and ask for Jeff Thurman. he is the most patient and honest car salesman i have ever met. Also Sam Gianino who did my financing was also a very friendly man and a pleasant experience. And i did not get the name of the young lady who showed me how to set up Sync in my truck but she was also very friendly, and easy on the eyes. Thank you Dave Sinclair Ford Team for making my experience a pleasant one. First Class all the way.