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Dave Sinclair Ford

(1,413 reviews)
Visit Dave Sinclair Ford
Sales hours: 8:30am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–6:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–6:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (314) 701-8354 (314) 701-8354
Used (314) 461-0222 (314) 461-0222
Service (314) 461-0188 (314) 461-0188

Reviews

(1,413 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dave Sinclair Ford from DealerRater.

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Great Service

Service department was prompt to accommodate our needs. Because we only had one driver in the family, and the repair was going to take a half day, they arranged to drop if off the next day. Saving me the problem of getting someone to take us back the next day to pick up the car. Also, when I called by about a concern I had, they immediately responded. Both cars we own we purchased from Sinclair, and when we are in the market, that's where we will go for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your review! We're happy to offer services to create a more convenient experience for our customers. We greatly appreciate your business and hope to see you for any of your future auto needs!

Service was prompt and personnel courteous.

I brought in my 2012 Ford Escape for its routine check-up. Due to illness, the car had been in my garage for several weeks. This was noted by the service manager and taken into consideration in the service of my vehicle. The service was done on time and the car is running smoothly.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're so glad to hear that you had a pleasant and quick service appointment. We noticed that you left a 1 star rating, however your comments seem to indicate that you had a positive experience. If you have the time and wouldn't mind checking over your review, we would greatly appreciate it. Thank you for your business!

Service on current vehicle and used car shopping

I was completely satisfied with the purchase and service department work on my vehicle. I was there to buy out my lease, trade in the previously leased car, and buy a used vehicle. I was very disappointed on the detailing on your used cars. Having owned a dealership in the past, I found it was very important to make these used vehicles look as new as possible. Your vehicles (the two I looked at) where not that clean, in fact i thought they were kind of dirty. I realize someone may have looked at them before me and got them dirty, but whatever, they should be clean. I did not buy either one. My personal suggestion to you is to make sure your used cars are ALWAYS impeccably clean, they are not. It should help your used sales to have clean used cars.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephen, thank you for your review. We are always looking for ways to improve our business and we are glad you brought this to our attention. We apologize that the vehicles you looked at were not detailed. If you would like to speak to someone about this, please feel free to call (314) 892-2600 and ask for a sales manager. Thank you.

New car buying

It quick, simple and easy. Both sales person(JON) and manager (TOMMY) were excellent to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate the review, Bradley! We're so glad to hear that Jon and Tommy simplified the buying process and provided good customer service. Thank you so much for your business and congratulations on your purchase!

THESE GUYS ARE THE BEST!!!

First off I live in Utah so buying a new 4X4 truck sight unseen from 1,200 miles away can be a very stressful experience; but Scott Braun made it painless and easy! He treated me like a friend and not a number. He was extremely efficient and professional. He never dropped the ball and was there every step of the way. I highly recommend asking for Scott if you are looking for a new Ford; you will be glad you did. Dave Sinclair III was also great! He was willing to price match and make the deal happen. When I had questions, needed something or just some reassurance Scott and Dave were on it and I always received a quick response. It took me a bit of time to get my other truck sold to finish out the deal but these guys never forgot about me and also did not hound me like most other dealers do. They give you your space and do not use high pressure sales tactics. That is the way business should be done especially when spending tens of thousands of dollars. Nothing pushes me away quicker than being strong-armed into a purchase. You won?t find that with these guys. If I had it to do over again I would not hesitate flying out to Saint Louis again to deal with Dave Sinclair Ford! THESE GUYS ARE THE BEST!!! I just wish my local Utah dealers were this great to deal with! Thanks again Scott and Dave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jason, we greatly appreciate your review. We are so happy to have earned your business and glad that you had a great, pressure-free buying experience. We will pass the word on to Dave and Scott. Thank you again for choosing Dave Sinclair and congratulations on your new truck!

Last Minute Repair

Our 3rd row seat became "offtrack" 3 days before xmas an We were leaving for vacation! Bruce got in and fixed perfect, like new! Vacation saved!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Natalie, thank you so much for writing a review! We're glad Bruce was able to fix the issue with your seat before your vacation. We greatly appreciate your business.

Great service

Matt my customer service rep got me in and out in a very timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so glad to hear that Matt was helpful and provided a quick service experience. Thank you so much for your business and for taking the time to write a review!

Always Satisfied

My car was serviced and repaired in the time as predicted by the Service writer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, thank you for taking the time to leave a review. We're happy to hear that your car was serviced in a timely manner. We greatly appreciate your business and hope to see you for any of your future service needs.

Great overall experience

Great overall experience. Service was quick and the customer service was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're happy to hear that you had a great experience with our service department, Bryan! Thank you so much for your review and for choosing Dave Sinclair!

Great Salesa Department

I purchased a 2016 Ford Escape, my sales person was Bryant Ervin. I have to say this was by far the best auto purchase I've ever had. Bryant was honest, and worked very hard to make the deal go through.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Laura, we are so glad to hear that Bryant provided a great sales experience. Thank you so much for your business and congratulations on your new car!