Dave Sinclair Ford

In and out in a reasonable amount of time for service on a F-350

Car was not detailed very well and salesman whom I was set up with was not so great, however the salesman filling in for him when he was first with a customer was wonderful! Though I must say I know it was a super busy day and just before the holidays so in that aspect I totally understand the salesmen issue. The only true concern was the lack of care spent detailing my car, there was soda spilled and dried on the emergency brake. And streaks all over the glass

Very pleased with sales person, friendly and honest. Kevin LaGrand

everything was excellent. my service advisor was knowledgeable and very helpful!

The people at Dave Sinclair Ford on Lindbergh are always very pleasant and professional. When I am there for repairs they are always done in a timely manner and are done correctly.

I purchased a certified pre-owned 2014 Ford Fiesta in August 2015. I expected to be purchasing a more reliable car since it was certified and went through all of the extra checks (and cost a bit more). Even though being certified pre-owned guarantees the customer 2 keys, I was informed at the point of purchase that the dealer only had one key. I was informed by Randy Break, my salesman, that he would have another key made for me and delivered to me the following week at the latest. It wasn't. In fact, it took the better part of three months, taking to multiple people and explaining the situation many time to get the key. On top of all of this, I had to take the vehicle in for service three times in the first 8 weeks I owned the car. I found out the CVTransmission which I had specifically asked about during my test drive needed two new clutches (covered by a Ford recall which I was told had been taken care of prior to my buying the car) and it continues to rattle and shake more than any vehicle I've ever driven. Additionally, the cooling fan went out a few weeks after I drove the car off the lot. I had to have my new car towed 30 miles and when I got to the dealership I was reluctantly worked into the service department's busy schedule. This brings me to my overall experience with the Dave Sinclair service department... it was bad. All around. All three times I had to take my vehicle in for service in the first several weeks I owned the car I had to wait at least two days longer to get my car back than I had initially been told. Every time I was informed their service department was way too backed up and behind schedule to have the vehicle done on time. The most recent time (and what will most certainly be the last time) I was there, I waited 30+ minutes after paying my deductible for a tech to bring my car around. I went back in three times to inquire where my vehicle was, each time being told it would be brought right around and that I should be patient. After handing me my keys, the tech expressed surprise that the vehicle had just been sitting back there in the middle of the lot - had I told someone I was waiting for my car? Every interaction I had with Dave Sinclair Ford was a frustrating one. My salesman Randy Break, while a smooth talker and good salesperson, failed to follow through for me after assuring me I'd have no issues with the car or they would make it right. I will say this - the dealership gave me rental cars (per the terms of my warranty) when my vehicle was in for service and on two of my three visits absorbed the cost of my deductible (though I had to call and complain in order for this to happen the second time). Overall, I'm disappointed and disillusioned with Dave Sinclair Ford. They're too big, too busy, and too unconcerned with their customer service for me to ever consider returning for service or purchasing a new car. I also cannot recommend strongly enough that you do NOT purchase a Ford Fiesta. It's cheaply made and prone to transmission issues - go with another maker's subcompact model.

Had a recall problem on my Explorer. Scheduled appointment and waited for car. Watched tv, my e-mail and news on iPhone. Promp and courteous although very busy.

Received the truck in the color and options I wanted, for the price I wanted. Deal done in (1) visit, (1) evening.

Great story..allowed me to pay over phone since the tires were a christmas present for a family member.

I was extremely satisfied and we are loving our new vehicle!