Dave Sinclair Buick GMC

Always friendly and courteous service advisors. Free Coffee, Water and donuts was a nice touch too for those early morning appointments! Overall very satisfied with your service department.

The service advisor took the time to go over my car with me when I dropped it off, the repairs were made in a timely fashion, they even went ahead and fixed a recall issue that I had not even been notified of yet, and when I picked up the car, the service advisor took the time to go through exactly what the problem was and how they resolved it.

Jason was great we got together before I came down and once I was there he came thru with what I wanted

I take my wife's car to them for service. I am impressed at the volume of cars that they service. Yet with all of that they get the work done. Kudos to the mechanics. Clayton was my advisor. He is very pleasant and a pleasure to work with. He told me how long it would take and what it would cost. Surprisingly it was less than he quoted and took less time. Here's my hint, ask for early service. They supply you with coffee and donuts. Yummy. Actually when I was there, Dan Sinclair came out to the customers lounge and introduced himself to the customers. Handed us a card and said if we had any problems to let him know. Very good customer relations. Definitely recommend Sinclair Buick for your service needs.

Great experience from finding the perfect car to working with Adam Roberts. He worked very hard and was very informative and polite. Also, we enjoyed working with Michael Baek. We would definitely recommend Adam to anyone looking for a new car. Very happy with the total experience.

I will be the first to admit that I do not often write reviews when I have a good experience. That said, I had a FANTASTIC experience with this dealership 2.5 yrs ago. This is whay we returned here when it was time to trade in our next car. They did not have what we were looking for on the lot so they located one for us out of state. Was a little leary of this, however, I trusted them based off of previous purchase. BIG MISTAKE, I would not recommend buying in this manner. We had to leave our trade in there, was given a rental and told our new purchase, 2014 Acadia, would be in early next week. (This occured on a Friday evening) We signed papers and I left a deposit check. They cashed check the following Monday and by Wednesday, still had not heard about Acadia. Contacted dealer and they did respond promptly. Everything went shady from there, communication was very vague and in-consistent. Finally told to pick up new car the following Friday. Acadia has significant damage to the exterior, can only explain as it looked like it was side swiped down both sides of the vehicle. We expressed our unhappiness and Tom Brown got his manager, Dan Sinclair. Dan Sinclair, grandson to Dave Sinclair, is the rudest salesman I have ever dealt with. He spoke to us very condescendingly and treated us like dirt on his shoe, even though we were spending almost $35,000. The interior of the car was so disgustingly filthy, I can't believe they would ever present a car in that condition. After getting home we found food under the seats. At this point we felt stuck as they already had our trade in. I decided to enforce their motto "if it's not right, we'll make it right free". I made arrangements with Tom Brown to bring it back the following week for exterior repair and to detail the interior. He turfed me off to salesman, Bob Isenmann, which is the only right thing done in this whole mess. Bob kept me very informed and was completely transparent with the steps he was taking. They kept for 4 days and at the end the exterior looked so much better. We actually would never had known what was there before, which is how it should have been. The inside was still not clean, trash stuffed down in the pouch behind front seats. Food still caked on the dash buttons. Sticky candy, loose change, hair bows, and who knows what still in the tracks the middle row seats sat in. At the end of the day, I have an appointment to have the car professionally detailed, of course at my expense. I did request an extended warranty from Dave Sinclair because it was obvious that the previous owner did not take care of it and I wanted a sign of good faith that the dealership stood behind the vehicle they sold to us. Dave Sinclair refused stating that their mechanic did check over the car and supplied me with service records. Anyone could see where that could be questioned as they went through the interior as well, twice, and the cosmetics of the exterior damage. I guess they don't stand behind their vehicles quite like they pretend too. Moral of the story is, Dave Sinclair has drastically declined in their service with the latest generation's leadership. Also, you most definitely do not get the same courtesy of a clean car when they locate you one. Funny how every car they sat me in on the lot did not have food everywhere in it. Between both purchases, we have spent $65,000 with this dealership in the past 2.5 years, however, never again will I go to another Dave Sinclair dealership. The only positive out of this was dealing with Bob, he did what he could, within his power, to make things right. I would recommend sending Dan Sinclair to some customer service classes, he really should learn how to speak to customers with a little more respect.

Very helpful, fast and with no problems for the service of my vehicle. Very fast and no time wasted. I would use the service department again.

Be sure you buy an extended warranty on a used vehicle, they will not service it if out of warranty unless you want to pay 125.00 an hour. We had only put 3500 miles on vehicle, when multiple problems arose. Took it to them they said sorry didn't purchase warranty but would look at for free, then offer us 30% off. It was only over warranty by 500 miles. Fixed part of the problems myself. Now we're at 4000 miles since purchased and more problems offered to wave diagnostic fee but repairs were my problem.

I went on line to find a new Buick Encore SUV for the least money paid. Hands down they had everyone else beat by thousands. Doubtful it would end up that way I call them they went over everything on it and sent me the price quote. It was as they said it would be. Three days later I drove 400 miles one way and picked it up. They were organized, ready and helpful. They didn't get to be the number one Buick dealership in the US by not selling a lot of cars. And they didn't sell a lot of cars by being high priced. They met my expectations after a lot of other dealers had not.

I was fortunate to already know what I wanted and they helped me find it and test drive it quickly. It was even cheaper than I had planned which allowed me to add back on all the extras I wanted. They also took the time to make sure they met all my needs and understood what I wanted.