Skip to main content

Chapman Auto Store of EHT NJ

(634 reviews)
Visit Chapman Auto Store of EHT NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT NJ from DealerRater.

Want to share your experience with this dealership?

Write a review

Friendly professional staff, good value also.

Friendly professional staff, good value also. Very convenient, works well with my schedule. Thanks Chatman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service rep Kevin was amazing throughout the process!

My service rep Kevin was amazing throughout the process!! He arranged a lift to get home after I dropped my truck off, and was very helpful throughout the whole process. Everyone in the dealership is very professional and courteous! Very pleasant mind!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Marc, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Very good the service was great and my car was fixed

Very good the service was great and my car was fixed Kevin was service representative he was great. I have used Chapman Ford service for the last 11years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Kathy, thank you for leaving such a great review and high star rating. We hope you continue to choose Chapman Ford for all your vehicle needs! Take care!

Great service and very nice people!

Great service and very nice people! Very honest and upfront with financing and great pricing! Would definitely recommend to others!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very receptive and attentive to my needs and request.

Very receptive and attentive to my needs and request. Will definitely go back in the future. Thanks Joe Chapman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone was very eager to help.

Everyone was very eager to help. They provided personal guidance to ensure the vehicle and insurances met my needs. They work with me to keep it within my budget and purchasing the vehicle with features I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Debra, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Quick Service!

Quick Service! Great pricing and communication! Glad to have a great car dealership nearby for services needed. Will definitely be back as soon as needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Angela, your comments keep us motivated and working hard for all our guests! Safe travels!

Negotiated over the phone.

Negotiated over the phone. In and out when arrived at the dealership. Quick and easy process and paid exactly what I wanted to pay for the vehicle. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chapman Ford is the best.

Chapman Ford is the best. Their Service Department rates a 10 by me. Raymond and Tracie are very professional, courteous and extremely helpful. 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Kevin was very helpful & explained everything to me.

Kevin was very helpful & explained everything to me. Also offered a Lyft home & back to dealership. Friendly & pleasant experience. I will definitely recommend family and friends to visit Chapman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!