Reviews
Rob Jakos is wonderful, he knows his business.
Rob Jakos is wonderful, he knows his business. He was kind, courteous, and knowledgeable. He got me out in the time he originally quoted!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service.
Excellent customer service. Rob was very helpful and answered all of my questions and concerns about my vehicle. Repairs were performed in a timely manner and he was always in communication with me keeping me updated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
From the moment my wife and I walked in every person we
From the moment my wife and I walked in every person we encountered was welcoming and knowledgeable through out the whole experience. Thank you Chapman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always accommodating, helpful and friendly.
Always accommodating, helpful and friendly. Would not go anywhere else to purchase a vehicle, except Chapman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome customer service!
Awesome customer service! not long wait time. They assist you with all your vehicles needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a first class experience at Chapman for both sales
Always a first class experience at Chapman for both sales and service with timely and consistent customer service from all the staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had a pleasant experience getting new tires and an oil
Had a pleasant experience getting new tires and an oil change. My service advisor also notified me that my front brakes did not need replacing, as I had previously thought so they saved me some money there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The recall was taken care of very quickly.
The recall was taken care of very quickly. I wish I had known how quickly so I would have waited instead of paying for a Lyft both ways.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I always appreciate the professionalism, they explained
I always appreciate the professionalism, they explained everything Ray McDonald and the staff are great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was in ford chapman in EHT, NJ.
I was in ford chapman in EHT, NJ. It was a simple oil change. When i was picking up my car i smelled something burning and little smoke from the right side of the engine ! I thought during oil change they might have spelled some oil and continue to drive the next day! I opened the engine and i find out all the anteefreeze are gone and major leek on one of the hose connector! Wonder what the mechanic did to my car. It has to be them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (609) 646-2000 and we will do our best to make this better. We hope to hear from you soon.