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Chapman Auto Store of EHT NJ

(634 reviews)
Visit Chapman Auto Store of EHT NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT NJ from DealerRater.

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Rob Jakos is wonderful, he knows his business.

Rob Jakos is wonderful, he knows his business. He was kind, courteous, and knowledgeable. He got me out in the time he originally quoted!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. Rob was very helpful and answered all of my questions and concerns about my vehicle. Repairs were performed in a timely manner and he was always in communication with me keeping me updated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

From the moment my wife and I walked in every person we

From the moment my wife and I walked in every person we encountered was welcoming and knowledgeable through out the whole experience. Thank you Chapman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always accommodating, helpful and friendly.

Always accommodating, helpful and friendly. Would not go anywhere else to purchase a vehicle, except Chapman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome customer service!

Awesome customer service! not long wait time. They assist you with all your vehicles needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a first class experience at Chapman for both sales

Always a first class experience at Chapman for both sales and service with timely and consistent customer service from all the staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had a pleasant experience getting new tires and an oil

Had a pleasant experience getting new tires and an oil change. My service advisor also notified me that my front brakes did not need replacing, as I had previously thought so they saved me some money there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The recall was taken care of very quickly.

The recall was taken care of very quickly. I wish I had known how quickly so I would have waited instead of paying for a Lyft both ways.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I always appreciate the professionalism, they explained

I always appreciate the professionalism, they explained everything Ray McDonald and the staff are great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was in ford chapman in EHT, NJ.

I was in ford chapman in EHT, NJ. It was a simple oil change. When i was picking up my car i smelled something burning and little smoke from the right side of the engine ! I thought during oil change they might have spelled some oil and continue to drive the next day! I opened the engine and i find out all the anteefreeze are gone and major leek on one of the hose connector! Wonder what the mechanic did to my car. It has to be them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (609) 646-2000 and we will do our best to make this better. We hope to hear from you soon.