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Chapman Auto Store of EHT NJ

(648 reviews)
Visit Chapman Auto Store of EHT NJ
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(648 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT NJ from DealerRater.

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Having purchased MachE Mustang in PA, I needed a front

Having purchased MachE Mustang in PA, I needed a front plate installed for NJ. After explaining on phone prior to appointment, they did not have the plate frame here, so had to order. After it arrived, next appointment was installed, which is fine but costs $100. Asked for inspection sticker, but they did not help. Drive to MV, and told none required for electric car. Thought your staff should know this

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Susan, we are so disappointed to learn of this situation you have described. Please give us a call at (609) 646-2000 and we will do our best to make this better. We hope to hear from you soon.

Very professional and great customer Service.

Very professional and great customer Service. Kept me informed during progress of my service. Explained additional repairs needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was done and completed by the time frame I was

Service was done and completed by the time frame I was given. Tracie explained all that was coplete and was very professional and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Chapman provides a great leasing experience.

Chapman provides a great leasing experience. My salesman Alphonzo was great to work with and made the transaction quick and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service, with a friendly atmosphere.

Great service, with a friendly atmosphere. Never have any issues with having my vehicle service here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very kind and helpful with me trading in my

Everyone was very kind and helpful with me trading in my vehicle and getting a new one. Thank you for all your help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My service experience with Tyajah Cooper was phenomenal!

My service experience with Tyajah Cooper was phenomenal! Excellent communication throughout, moved me from a rental to a dealer loaner (which happened to be brand new model of wife?s car and may result in shopping for one) and overall awesome experience. Ty is a great asset to Chapman and helped gain a new customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Greg, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Ray was very pleasant to deal with and wrote up my ticket

Ray was very pleasant to deal with and wrote up my ticket for my seatbelt issue. Charles promptly fixed my seatbelt issue thank you! Facility is always nice and clean when I come in for service. Thanks everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Very responsive to customer needs, Staff are very

Very responsive to customer needs, Staff are very friendly and personable. Jackie Whitehead was my salesperson and was very knowledgeable about their products.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an amazing experience buying my 2022 Ford F-150

I had an amazing experience buying my 2022 Ford F-150 from Chapman Ford of EHT! Rayna was fantastic—no pressure, extremely helpful, and made the whole process smooth and stress-free. If you’re looking for a great salesperson who truly cares, I highly recommend Rayna!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.