Reviews
Ray M - service rep - actually listens to what needs to
Ray M - service rep - actually listens to what needs to be done and keeps customer informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always accommodating, helpful and friendly.
Always accommodating, helpful and friendly. Would not go anywhere else to purchase a vehicle, except Chapman
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rob Jakos is wonderful, he knows his business.
Rob Jakos is wonderful, he knows his business. He was kind, courteous, and knowledgeable. He got me out in the time he originally quoted!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service.
Excellent customer service. Rob was very helpful and answered all of my questions and concerns about my vehicle. Repairs were performed in a timely manner and he was always in communication with me keeping me updated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
From the moment my wife and I walked in every person we
From the moment my wife and I walked in every person we encountered was welcoming and knowledgeable through out the whole experience. Thank you Chapman
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome customer service!
Awesome customer service! not long wait time. They assist you with all your vehicles needs!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a first class experience at Chapman for both sales
Always a first class experience at Chapman for both sales and service with timely and consistent customer service from all the staff
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had a pleasant experience getting new tires and an oil
Had a pleasant experience getting new tires and an oil change. My service advisor also notified me that my front brakes did not need replacing, as I had previously thought so they saved me some money there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The recall was taken care of very quickly.
The recall was taken care of very quickly. I wish I had known how quickly so I would have waited instead of paying for a Lyft both ways.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I always appreciate the professionalism, they explained
I always appreciate the professionalism, they explained everything Ray McDonald and the staff are great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair