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Chapman Auto Store of EHT NJ

(634 reviews)
Visit Chapman Auto Store of EHT NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT NJ from DealerRater.

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Great service as always though cost of service more than

Great service as always though cost of service more than the “usually expected increase “. But to be expected since the “mother lode “ for profit for a dealer is the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was in and out very efficiently.

I was in and out very efficiently. They took pride in working with my schedule great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Have purchased several vehicles here and it is always a

Have purchased several vehicles here and it is always a good experience and that means alot these days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My service writer Traci Maligliaccio was awesome kept me

My service writer Traci Maligliaccio was awesome kept me informed on how my vehicle was coming..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This was my first car buying experience.

This was my first car buying experience. My first car was a hummer gifted to me. My new car is a 2024 Bronco. I was everything I could have dreamed of. I love it! From the moment I walked into the dealership and meeting our salesmen Joe it felt right. I saw the car online and decided it was for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ashley, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Having purchased MachE Mustang in PA, I needed a front

Having purchased MachE Mustang in PA, I needed a front plate installed for NJ. After explaining on phone prior to appointment, they did not have the plate frame here, so had to order. After it arrived, next appointment was installed, which is fine but costs $100. Asked for inspection sticker, but they did not help. Drive to MV, and told none required for electric car. Thought your staff should know this

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Susan, we are so disappointed to learn of this situation you have described. Please give us a call at (609) 646-2000 and we will do our best to make this better. We hope to hear from you soon.

Very professional and great customer Service.

Very professional and great customer Service. Kept me informed during progress of my service. Explained additional repairs needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was done and completed by the time frame I was

Service was done and completed by the time frame I was given. Tracie explained all that was coplete and was very professional and pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Chapman provides a great leasing experience.

Chapman provides a great leasing experience. My salesman Alphonzo was great to work with and made the transaction quick and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone was very kind and helpful with me trading in my

Everyone was very kind and helpful with me trading in my vehicle and getting a new one. Thank you for all your help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.