Chapman Auto Store of EHT NJ

Service department is very helpful and keeps me up to date with what is going pn

I’ve never had an issue with putting a deposit down on a car and picking it up on another date until this purchase. Was told that the car could not be held even with a deposit.

Service from beginning to end was great! Erika was very knowledgeable and answered all questions I had. Mike was also very kind and helpful.

Great service. The management is Amazing. Issue fixed in 24 hours. They provided great service and was very understanding

Rob Jakos is an excellent customer service representative. He takes good care of my needs every time I bring my car in.

Erica was very kind and thorough. It was easy to make a decision on a vehicle.

Great service. Alex was extremely helpful and made my visit a pleasant one. My vehicle was completed exactly when I was told it would be.

I had a great experience buying my Mazda and the service experience has been fantastic every time! Special thanks to Erica, my Sales Consultant, and Ray and Juan, my Service Advisors! Keep up the great work!

Serviced car due to Ford Motors factory recalls...dealer reviewed all, took care of the ones that applied and checked all other operations. Completed a front end alignment that had been undiscovered earlier as well as completing the recall servicing. They kept me updated and finished the jobs faster than expected.

Went to this dealer in early Jan 2023 to look at a 2020 Explorer ST. They had in their lot out front. Wanted to compare it to another 2020 Explorer Platinum just down the road at Autolenders. Was in sales area for a while with no one there. Several people walked by and my wife and I were ignored. I was eventually approached & was told that we could check it out ONLINE! xxx! Had to DEMAND to look at the suv! I ended up buying the 2020 Explorer Platinum at Autolenders for $46k, with only 9k miles after test driving numerous other comparable 2-3 yr old suvs. First week we had it we noticed that the foot motion activation didn't work. Brought it to Chapman Ford being the closest for warranty covered service. Their Service is just as bad as their sales! 1st appt. they said it was sensors & had to order them. 2nd appt. they said sensors didn't fix it & had to order a module. 3rd appt., AFTER I had dropped it of they called me a couple hours later & said they had the wrong module. Kept free rental overnight. Which they provided ONLY after I requested a rental when picking up after 2nd appt. And, on the next day..., after overnighting the proper module, FINALLY, the tailgate motion activation was fixed. STAY CLEAR OF THIS DEALER FOR SALES OR SERVICE!!!