Chapman Auto Store of EHT, NJ

Worst experience ever. Will never, ever go back. Had to sit and wait for almost an hour to even start to complete paperwork. Kept getting “almost ready, just printing it out now” for 45 minutes. If it’s not ready let me know we’ll do it another time, don’t leave sitting like a shmuck.

Highly recommend dealership !! from owner who went over & above to see that I was satisfied with my purchase to sales manager Mike to all the staff who are courteous & knowledgeable This was my 6th car purchase & they will be my dealership always. Thanks again for all ur help !

Staff is friendly and they listen. I was in and out. Just an over all nice experience.

Ray was very attentive of my needs & courteous . He works at Chapman Ford dealership in Egg Harbor Twp

From order process through financing and delivery, everyone at Chapmans, Egg Harbor was professional, courteous and very helpful. I would buy from them again.

Nobody likes having to go for service on their car. But you have to... so you may as well go somewhere that you enjoy visiting! Chapman is one of those places. My service reps are also my friends. They don't take advantage of me, they give it to me straight and they work with me when I need it. On top of that, they technicians are top notch. No grease xxxxxxx wrenching on my Lincoln. When they say it's fix, I believe them. Problems happen... cars break... but I have never had to go back over and over for the same issue -- not once.

Alicia, Doug, Mike, and Kelly were all phenomenal throughout my car buying experience with Chapman EHT. Alicia was very responsive/helpful in explaining the leasing process and putting together numbers that worked for me. This helped make my eventual trip into the dealer far easier. Doug (sales) and his manager, Mike, were excellent while coming to an agreement at the dealership. Both were polite, professional, helpful, and attentive to my concerns and questions. They worked with me and not once did feel like I was dealing with salesmen. Kelly was great when it came time to discuss warranties/explaining contractual paperwork. She explained each document thoroughly and didn?t push when I declined options. Overall a fantastic group of people who were pleasant to deal with.

Please check other dealerships when getting prices. I saved over four hundred dollars on a $1,300.00 job Chapman charges $170 per hour labor. Saved 35 dollars an hour on labor alone and they charge 30 percent higher for parts and a diagnostic. I was a customer there for 13 years and will never go back. The service manager (Rob) was going to call me right back after my concerns were brought to his attention, still waiting. Go elsewhere Chapman is not trustworthy.

Brought my MAZDA in for a recall service, easy to schedule the appointment, and service department is great. Very responsive to questions, and keep you informed every step of the way.

Great customer service!!! Very responsive and attentive to your needs! The staff continues to be available and easily accessible for assistance even after your purchase. I highly recommend!!