Reviews
TLK - NJ
Catherine and Bob in the Body Shop were outstanding to work with - professional, communicative and pleasant. My only complaint is that it took 9 months to get my car repaired so it felt like Mazda failed them by not getting parts to them on a timely basis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tammy, we appreciate you taking the time to leave us this feedback. Our goal is to learn from your feedback and continue to improve for all of our valued clients so we hope to speak with you soon.
Ford Explorer
Great Service! Friendly and reasonably priced. I would recommend them to all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Wayne, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Best dealership in the tri-state area?hands down
My entire experience was absolutely wonderful. From the lovely operator to the manager. Awesome human beings. And they have great snacks and beverages as well as a super cool Model A in their showroom!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Danielle! We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oil change
My oil change was done a few hours. I?ve been taking my Ford Escape at Chapman since I purchased it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Happy Mustang Owner
Overall very happy with Maintenance Services. Never having a long wait. Competitive Pricing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ursula, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Great car. Great service.
Good job taking care of my Mazda for 10 years. It?s still running well
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My overall experience was great.
My overall experience was great. Everyone in the office was very kind, my sales person was a pleasure to work with, and they made sure they answered all of my questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everything was great from start to finish.
Everything was great from start to finish. Carrie, Lauren and Kelly were who we worked with and each of them were awesome. Our experience was smooth each step of the way, When we arrived everything was ready there was no waiting around for papers and stuff like that. Lauren took the time to show us everything within the vehicle and assured us we can reach out to her at anytime. We are very satisfied and happy with our experience and we love our new Bronco.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pat H
Nice people. Professional as well as informative. Work was done efficiently. Video is a nice touch plus good documentation of process and progress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Pat, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Customer
Chapman dealership has been the only facility to service my vehicle for the past 10 years
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eric, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!