Chapman Auto Store of EHT, NJ

The newly instituted 3% added to my bill for using a credit card. This world is moving towards a cashless society. If that stays in place I will have to go to a different garage for service.

My salesperson Mani Khan was outstanding. I needed a truck to pull my camper. Mani was knowledgeable and very personable. The best part of Chapman!!!

left truck for routine service and transmission issue. Due to availability of transmission tech they need vehicle an extra day. Service completed and received text and video from tech explaining service info and next step of transmission inspection. Recommended trans service was completed and covered under warranty. Over all very happy with Chapman Ford service center.

Great service and high quality work done on time as promised

I was able to drop my truck off over the weekend and my scheduled appointment was at 8am. My vehicle was started and ready for pickup by 10am. I especially liked the video telling me about the work that was done.

Got an oil change from them less than 3 months and 3k miles, now the truck says oil life at 5%. Either someone did not reset the oil life on the truck or they are not using ford motor craft oil and filters. Never go back here again.

Don’t go there if you are going to buy from Chapman definitely not that one I had a pleasant experience with the one in Horsham PA decided to visit their dealership While we were down in Atlantic City After spending two hours in their dealership I tried making a deal with them and was told they would not write the deal while I was there Even with a $25,000 payment and excellent credit they would not wait 36 hours for me to bring my trade in I ended up calling on the phone and making a deal with the Horsham location What an absolutely waste of time down a third dealership I would never go there again nor would I recommend anybody else

Waste of time going to the dealership They pick and choose who they’re going to sell their limited inventory to Spent two hours there and then said OK let’s make the deal and they said we can’t right now you me to have your trade with you right now we can’t wait 36 hours Seriously I was not even doing a trade just turning a Lease in that I bought from them Apparently the Chapman group has separate ownership and that egg Harbor Township Is a franchise that the owner I think is clueless on what is really going on

Although they did not have a car I wanted they seemed receptive. I will touch base when I get home

This is a review of the Chapman Ford Collision shop in Pleasantville NJ would give zero stars if possible - still don't have my car as of today (10/14). Whatever you do - don't use them or let your insurance select them. Accident occurred on 6/11/21 and I still don't have my car or any date of when available. Understand the original delay for the backordered part but that part arrived in mid August. When Robert Heady would communicate on the Yukon, it was always vague and non-descript. I have now lost confidence in the quality of the work particularly the lack of real communication (literally 30+ yrs of giving excuses - he is good). The lack of any specific communication throughout the process is what is mind-numbing!! AVOID AVOID AVOID update 2 - Appreciate the dealer reaching out to speak but I wish to have a detailed review of what has been done on my car, what is left to do, and most importantly - a commitment to when (an actual firm date) I will get it back. Even my insurance company AAA was frustrated yesterday with the lack of clarity and the long list of excuses when they spoke with the collision shop - literally the place seems like a black hole for cars - from a business perspective it literally makes no sense. Again AVOID AVOID AVOID update 3 - let's talk after you find out what is going on with my car - frankly don't have much to say beyond what I have posted here - the lack of clarity, information, etc is on the Chapman side. update 4 - it is 1pm on Monday 10/18/21 and have yet to receive an update despite speaking to a manager of a manager