Reviews
F-150 purchase
Their sales team was very easy to deal with. They came right back with great numbers and made the process very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear you enjoyed your experience here at Chapman Ford of Egg Harbor Township! Customer Service is a high priority for us and we love to hear when we are able to deliver.
Chapman Ford,Egg Harbor Township, New Jersey
Always a great experience at Chapman Ford... I make an appointment for service... and I?m not waiting long. Even on a Monday morning. Everyone is professional and friendly...This is my second car from Chapman. I?ve owned new and this one is pre owned certified..I love it...my favorite car and color.?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mary! We truly appreciate your kind words! We hope you enjoy your beautiful new vehicle and look forward to your next visit!
Terry?s Revenge
Went to Chapman Ford in EHT for recall work on 2015 Edge SEL. Appointment date was a month, arrived on time, service rep was knowledgeable, quick and professional. Repairs completed in less time than expected. Great job all around. Will definitely use Chapman Ford Service again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear you enjoyed your experience here at Chapman Ford of Egg Harbor Township! Customer Service is a high priority for us and we love to hear when we are able to deliver.
Philip
Chapman Lincoln service dept did a great job but Lincoln needs to provide better information and support to the dealers Having the car in the service department for a simple repair for over 3 weeks due to a Lincoln ussue is not acceptabel
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Philip, we would like to hear further about your experience. Please e-mail us at social@chapmanautogroup.com with your information so we can reach out.
Chapman Ford Service
I dropped off my Explorer on a Saturday without an appointment and couldn?t be happier with the service! I was updated throughout the process and notified immediately when my vehicle was done. Excellent experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Tige! We truly appreciate it and hope to see you again soon!
service for 2017 Lincoln MKX
I am very pleased by my experience at Chapman and have recommended the dealership to family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, we are very happy we could provide you with a pleasant experience. We look forward to your next visit! Take care!
Another good experience.
Staff was helpful, Donald was great about getting us into the deal we wanted for our situation. This is the 4th vehicle we have bought from Chapman Ford EHT and will continue, from sales to service they are great to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We're always here with the same great service whenever you need service or another vehicle! Take care!
Recall Service -Ford Fusion
Brought vehicle in for a recall notice. There were actually two recalls. One was addressed, the other is waiting for parts from Ford. I used the shuttle service to return home after leaving car @ dealership. The driver was very nice, and informed me he was done his shift @ 4:30 PM. Ray, service writer called late in the afternoon and said they were working on 2nd recall notice, ( steering bolts ). By the time Ray called back, it was after 4:30. I had to find a ride back to dealer. Also, the 2nd recall was not done.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Andy! We truly appreciate your kind words and hope to see you again soon!
thanks for all the help you gave me & thank for caring
thank you Rob for all of your help you were to me and getting my car fixed!!! it really meant a lot to me and thanks for not getting mad at me for being so absent minded and not finding my keys and not remembering what I did with them. It really makes a difference when the person helps you with everything to make your life better. I look forward to coming again and seeing all the people who are so nice there and chatting with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Owner
Great deal , Great services Gave me the price I needed to make my new suv a dream come true I highly recommend this company to any one who needs a great honest dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gay, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!