Reviews
Owner
Great deal , Great services Gave me the price I needed to make my new suv a dream come true I highly recommend this company to any one who needs a great honest dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gay, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Excellent Service
Very friendly and knowledgable staff. This is my third vehicle from Chapman Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Service review
Didn?t fix problem- also told I needed new tire this is ford vehicle from ford dealer was told they didn?t have and could not obtain and I should go online find one and have TIRE sent to my home- very frustrating
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We take our customers? comments seriously so we hope that you?ll give us a call at (609) 646-2000 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Oil Change and Tire Pressure gauge issues
Call at 9:30 am and Rob got me a 3:15 PM (very convenient) appointment. In and out in just about an hour, couldn't ask for more. Just perfect.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Robert! We truly appreciate your kind words and hope to see you again soon.
repair servivce
Excellent and in good time. (Repair work on car). returned car clean and on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Daniel, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!
2013 used Ford Edge
Very helpful when buying,trading in a vehicle. Treat you like family I have never in 15 years or more been unhappy with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Phyllis, thank you so much for your wonderful comments! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!
First oil change/service
Went for my first oil change on my 2019 Ford Escape leased from Chapman and everything went well. They took me right on time and completed the service in a timely manner in addition the first change was free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy we could make your experience a positive one! It is great to hear our Staff took such great care of you! We hope to see you here again!
2016 Edge
Excellent experience. They always do what is expected and then some.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Linda! We hope you enjoy your beautiful new Edge, and we look forward to your next visit!
Customer
A fast and convenient time for recommended service. Overall a good service experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Donald! We truly appreciate your kind words and hope to see you again soon.
Oil change and tire rotation
Just had my Oil changed and tires rotated! Along with this service all fluids checked and tire wear was inspected. The price was reasonable. The staff is friendly and skilled. The waiting area is clean and comfortable. I was in and out in a short time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephen, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We're so pleased to hear that everything was completed so quickly and to your satisfaction! Thanks again for your business! Take care!