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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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Great Dealership

Always great service and friendly team. Highly recommend Chapman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Scott!

Chapman Ford Sales

My sales team was outstanding !! Going way above and beyond to make this a good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Antonina! We truly appreciate it and hope to see you again soon!

Great Service, As Always.

I was bringing in my vehicle for a routine 5k check up. I purchased a spare key from the parts department and needed to schedule to have it programmed. I was able to add it to my prior service order and still wait for my vehicle. Ben, my service rep, took the time to let me know that everything checked out fine with my car and gave me an estimated time that the service would be completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lisa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great service

Very helpful and professional people working in the service department. Repair was done correctly and the cost was reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lu, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Experience !!!

Chapman Ford Lincoln was the best experience I have ever had purchasing a car. From the beginning throughout the complete process the sales representative Mr. Papaycik was very thorough, efficient, patient and accommodating. I appreciated the finance department working so expeditiously to complete the paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We truly appreciate you taking the time to leave a review. We hope you enjoy your beautiful new vehicle, and we look forward to seeing you again soon!

New car

Every one was so helpful and answered all questions I had when looking to buy a car. Helped and made sure I knew how to use all the features before I left the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Morgan, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Well done, Chapman Ford!

I was trying to locate and purchase a 2020 Lincoln Aviator. They are currently very hard to come by as they are a new release. Chapman contacted me when one came available and it was just what I was looking for. Salesman Steve Evans was professional and thorough. The car is fantastic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Sheryl! We truly appreciate it and hope you enjoy your beautiful new Aviator!

chapman ford

wonderful service and customer care friendly and caring this was a recall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Great job

Service was excellent, price seems reasonable. Overall, very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Walter! We truly appreciate your kind words and we hope to see you again soon!

2019 Ford Explorer Sport

Alicia was very professional. Will always do business with her ?? . Salesman Mani was also very professional and awesome with my family after they came in to view the vehicle that Alicia had picked for our family. Will defineitly recommend your facility to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Patricia! We truly appreciate your kind words and hope you enjoy your beautiful new vehicle!