Reviews
New car
Every one was so helpful and answered all questions I had when looking to buy a car. Helped and made sure I knew how to use all the features before I left the lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Morgan, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Well done, Chapman Ford!
I was trying to locate and purchase a 2020 Lincoln Aviator. They are currently very hard to come by as they are a new release. Chapman contacted me when one came available and it was just what I was looking for. Salesman Steve Evans was professional and thorough. The car is fantastic!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sheryl! We truly appreciate it and hope you enjoy your beautiful new Aviator!
chapman ford
wonderful service and customer care friendly and caring this was a recall
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Great job
Service was excellent, price seems reasonable. Overall, very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Walter! We truly appreciate your kind words and we hope to see you again soon!
2019 Ford Explorer Sport
Alicia was very professional. Will always do business with her ?? . Salesman Mani was also very professional and awesome with my family after they came in to view the vehicle that Alicia had picked for our family. Will defineitly recommend your facility to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Patricia! We truly appreciate your kind words and hope you enjoy your beautiful new vehicle!
Transmission update software
Very satisfied ,very friendly environment. Nice employees .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Thomas!
First oil change
Very nice place to wait while having your car serviced
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Todd! We truly appreciate it and hope to see you again soon!
Chapman
Leased a new F150, Mike the Salesman was great courteous, knowledgeable and everything went smooth. Love the truck and the buying experience at Chapman! I would send my family members there to buy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Daniel! We truly appreciate it and hope you enjoy your new F-150!
Excellent service
Although this visit was only for a recall, the staff was pleasant and accommodating. I would recommend them for all services!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Michele! We truly appreciate it and hope to see you again soon!
Service
Came in for an oil change and told the guy that the check engine light is on! He explained that they couldn?t look at it because I believe it was only 1 technician. No-one made the appt to schedule a technician to check out why the engine light is on! I had to call to make it myself! My car was wasn?t washed and/or vacuumed after the oil change! No complimentary beverages soda juice cookies! I called to schedule an appt now I have to wait 2 weeks before someone can look at my car, I don?t want to drive because I don?t want to make it worse but I have to go to work and that?s my transportation
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cetenia, it is discouraging to hear that you had anything less than a stellar experience at Chapman Ford Lincoln. If you'd like to share your comments with a staff member, please reach out to us at (609) 646-2000. We hope to hear from you soon. Take care.