Reviews
DJ2291@AOL.COM
I have always received excellent service at Chapman. The service advisors are always knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Dennis! We hope to see you again soon!
Service
The valet service is great. My car was picked up and dropped off at my office while I was working. It was hassle free
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Paul! We truly appreciate it and hope to see you again soon!
Car Serviced
Everyone is courteous and professional and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Harry! We appreciate your kind words and hope to see you again soon!
Pete Patroni
Ford has a new program with points etc. no one seems to know what it's all about and how it works ,so I was unable to use my points/rewards.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Peter! We are looking into this ASAP.
Best service made easy
Great service from Rob in the service department., he made sure all issues were taken care of. It was all taken care of in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, William! We truly appreciate it and look forward to your next visit!
Great service
Our service associate was great. Rob was friendly and helpful explaining everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Monique! We truly appreciate it and hope to see you again soon!
Chapman Service department
Jeff is very helpful as a service advisor. He knows my car, gets to me with the problem, and is timely in getting the job done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Daniel, we're happy to hear that Jeff is so helpful! We look forward to your next service visit. Take care!
Car service
Great service with a great disposition. They have decent amenities but need a drink vending machine.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, John!
Great service
Excellent customer service . Travel a distance just for the customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Gwendolyn! We hope to see you again soon!
2018 EcoSport Titanium
Sales agent was very respectful, knowledgeable, and thorough in his presentation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Edward! We truly appreciate it and hope you enjoy your new EcoSport!