Reviews
Owner
Excellent service really friendly staff Good location
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Josefina! We hope to see you again soon!
2016 Ford Escape
Chapman ford service department was great as always, it was the Ford Corporation that failed to get a new transmission to the dealership in a reasonable time frame. It took over two weeks for the transmission to get to the dealership. It came in and we got the car back the next day.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Patricia! We truly appreciate it and hope to see you again soon!
Chapman Ford Review
All of the staff, especially our salesman, Mike Papaycik, were fantastic in helping find the perfect car for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Patricia! We hope you enjoy your beautiful new car!
Service
Let's you feel welcomed and comfortable. Reminders and follow up are great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jacquelin! We hope to see you again soon!
2017 Ford Fiesta
My service writer was courteous and explained my service that I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Donna! We hope to see you again soon!
Emergency Repair
A hose broke while on the Atlantic city Exp and had my car towed to Chapman. I was planning on being in Ocean City for a couple days vacation. I was hoping the repair would be done by the time I had to leave. 48 hours later the car was not looked at and no one seemed to care that I lived hours away and it would be an extreme inconvience to go home and then have to drive several hours back to Chapman to pick up my car. Jamie the cashier was helpful but all 3 of the service repair people were totally uncaring. I asked for the service manager but was told he wouldn't be of any help. At that point I was so concerned that they would have that same uncaring attitude while repairing my car so I chose to pay a fortune to have my car towed to McCafferty Ford in Langhorn, my trusted local dealership. Don't deal with Chapman Ford in Pleasentville NJ. It won't be pleasent.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kerry, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We would appreciate the opportunity to address the concerns you brought up and work with you to resolve this situation. If you are willing, please contact us at (609) 646-2000 at your convenience and we'll do our best to make this right. We hope to hear from you soon.
Servicing my 2015 Ford Explorer
I have been servicing my 2015 Ford Explorer at Chapman Ford since the day I bought it. Great folks, technicians, and the service writers are always friendly. Always fast, courteous, and great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Robert! We truly appreciate it and hope to see you again soon!
Great experience!
The salesman who assisted me was absolutely wonderful. He didn?t pressure me into something that I didn?t want.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Edith! We hope to see you again soon!
UPS MAN
Best Experience I?ve ever had at a car dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Todd! We hope to see you again soon!
ciaccarino@yahoo.com
Kevin, Moe and Vicky outstanding customer service. I have moments of sadness due to personal problems, but i was accommodated which took alot of pressure and worries off of me. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Cheryl! We truly appreciate it and hope to see you again soon!