Reviews
2012 Lincoln MKX oil change
Professional, timely, courteous service. Every service has been consistant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, thank you for your wonderful response to the quality of service our Staff provides! We look forward to your next visit! Take care!
Follow up to recent repairs
The number 1 asset to this dealership was my service advisor Ben LeJuene. He has been fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Eric, we're very happy to hear Ben was able to provided you with such a positive experience! We look forward to your next visit! Take care!
Service
Very courteous and professional. They care about my needs and concerns and answer all questions with patience and thoughtfulness
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane, we are happy we could make your experience a positive one! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Poor customer service
They totally dismissed my daughter and didn't eant to work with her or suggest any options that would've helped her. Would not recommend this place at all!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Kim, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (609) 646-2000 and we will do our best to make this better. We hope to hear from you soon.
Poor customer service
They totally dismissed my daughter and didn't eant to work with her or suggest any options that would've helped her. Would not recommend this place at all!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ford Keeps True!
My family has gone to Ford for years so for my first buying experience I am going to go to the place I trust! And they did NOT disappoint. My husband & I were worried we were not going to leave with anything do to our lack of down payment & fair credit. But they saw we needed a car since the one I had was dying horribly, & our dealer named Tim was fantastic & worked miracles! Go to Ford if you ever need a car I can NOT believe I got such a great deal on a car like what I bought for what we gave! They did so much for us! Ford did it again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, Jadzia! We truly appreciate you taking the time to leave us your feedback. We hope you enjoy your beautiful new car and hope to see you again soon!
Excellent service and support
Bought a Fusion and found the buying process at Chapman to be very easy, friendly, and with no pressure. I would recommend Chapman to anyone for the service and atmosphere of their showroom.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, and thank you so much for your recommendation! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dr David
Chapman Service is second to none. I always feel very important when I am being helped. Ben has been my service advisor for as long as I can remember. The quality of service that I receive from Chapman will probably keep me in a Ford Product on my next car. Truthfully I have not experienced buying a car from this dealership, so I can't speak for the sales department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your wonderful response to the quality of service our Service Staff provides! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchase and service
From purchase to all visits for service, employees have always been wonderful to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bettie, thank you for your kind review; we are happy to pass along your comments to the team here at Chapman Ford Sales Inc.! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Mustang
They charged me for giving me an estimate to fix the driver electric seat without anything done
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Naim, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Chapman Ford Sales Inc.. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at (609) 646-2000 at your earliest convenience and we will do our best to make this right.