Chapman Auto Store of EHT, NJ

My family has gone to Ford for years so for my first buying experience I am going to go to the place I trust! And they did NOT disappoint. My husband & I were worried we were not going to leave with anything do to our lack of down payment & fair credit. But they saw we needed a car since the one I had was dying horribly, & our dealer named Tim was fantastic & worked miracles! Go to Ford if you ever need a car I can NOT believe I got such a great deal on a car like what I bought for what we gave! They did so much for us! Ford did it again!

Bought a Fusion and found the buying process at Chapman to be very easy, friendly, and with no pressure. I would recommend Chapman to anyone for the service and atmosphere of their showroom.

Chapman Service is second to none. I always feel very important when I am being helped. Ben has been my service advisor for as long as I can remember. The quality of service that I receive from Chapman will probably keep me in a Ford Product on my next car. Truthfully I have not experienced buying a car from this dealership, so I can't speak for the sales department.

From purchase to all visits for service, employees have always been wonderful to work with.

They charged me for giving me an estimate to fix the driver electric seat without anything done

Very knowledgeable salesperson offered many options and choices in my price range to make my purchace affordable Great financial assistance

I got the car I wanted at a good price, everyone I met were super friendly and helpful

Took our F2 250 for service told needed fuel pump ran about $1,000 okay on the bill it said they placed a relay 2 days after service exact same problem occurred took back they did what they called an exploratory. Said. The heater box had a leak on to the new fuel pump and they would silicone it and put back and charged us another $650. We had all the exact same problems as before they touched it. It would just die in its tracks on the highway 15 min later it would start. We were trying to get home to Fl. Towing our Rv as Ira just hit. We were say their mercy. If you don't have training to fix something admit it and refer customer to another facility.Don't put someone's life in their hands took to another Ford dealer within 15 minutes they told us our problem was a. Fuel pump relay told them we had a fuel pump and relay install they said impossible the relay in your truck is unserviceable the entire fuse panel would have to be removed and it would be approximately another thousand dollars so Chapman Ford never installed a relay and put our Lives In Harm's Way as the situation did not resolve itself and we were Towing an RV and the truck would just die so check your receipts everyone I first spoke to the service mgr after the new dealership gave us the news . I said you charged us and never installed a relay, you couldn't. He said ill give you the $ back we charged for the part. I said u owe us a lot more than that.I spoke to the owner recently he was willing to give me a $300 refund of which I replied back it was not an amicable settlement as we should never have incurred the $600 additional fee the next day for nothing . we have always used a Ford dealership because we felt we had Trained techs . well guess what. Had Chapman Fords. Techs used the computer with my vin # they would have known the relay was unservicable. How can u charge for something and not do. I think there is a word for that.

Excellent customer service and my car was serviced and repaired in a timely manner. Very informative of what was need for repair and service. Only place I’ve taken my escape since I bought it

No pressure sales. No games. Very honest. Service department is also excellent. They don’t try to sell services you don’t need. Best dealership I’ve dealt with in more than 40 years of buying cars.