Reviews
Chapman Ford is #1
There is a reason I always travel 45 minutes to Chapman Ford in EHT. I've always had the best experiences with the most polite people that work there. From the service department to sales, they constantly make sure you understand what is going on and that you are comfortable. I was in to lease a new vehicle this visit and it couldn't have gone any smoother. Mani helped me this time around and he was wonderful. Always asking if I needed anything while waiting for paperwork to be complete and just sitting and having a real conversation. I told him what I wanted and he brought it to me, he was open to any questions, or concerns I had and answered everything. I will absolutely continue to come here for any of my vehicle needs. Thank you Mani, Greg, Alicia and everyone at Chapman Ford for being so wonderful always!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Service to replace car battery
over all service was very good customer service excellent
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jacquelin, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
great service
Went in for routine oil change and tire rotation. I went in at 7pm and was done very quickly. I do need to take it back, however, because the tires are louder than they should be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Eileen! We look forward to your next visit.
Service excellent
From the minute I stepped foot on property the repair team was excellent
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Theodore! We appreciate your kind words and hope to see you again soon.
Service Review for Chapman Ford
Regular service plus a sound beneath drivers seat. Fixed quickly and With a smile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Edward! We hope to see you again soon.
car repair
The service rep said my car was finished and he would be right with me. I got tired of waiting so I went outside for awhile and then came back in. The service rep said my bill was at the cashier. I felt like I was being a pain and he wanted to get rid of me. I wanted to ask him same questions but I decided to leave .I have been in the casino business for 39 years and I know something about customer service. Little things matter.I do applaud your effort to improve customer service in the company
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, George. I can assure you we value every customer and never would want them to feel that way. We hope to see you again soon and rectify this situation.
Chapman Ford Service Review
Overall, my experience was GOOD. My only suggestions are, when servicing a car with handicap plates, the tech should make an attempt to park the car close to the service entrance. I watched the tech drive pass 3 available spots before parking my park near the far end of a row. Second, I appreciate the care given to the interior of my car but I wish they would remove the paper liner from the driver side floor. I feel like I'm cleaning up after them. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your honest feedback, Donna. At Chapman Ford Sales Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Chapman Lincoln EHT
Great ownership and employees made the buying experience much easier
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alfred, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
truck service
plesant very nice profenal ju ui8bn mjkhghmm mkhgtrfdsoiuy loos like 50 to me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peter, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
No stress convenient service
Complementary initial oil change and service for new car purchase. Convenient after work appointment. Prompt service and minimal wait time. Happy customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for the high star rating! Your satisfaction means a lot to us, and we truly appreciate you choosing Chapman Ford Sales Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope you have a great day!