Reviews
car repair
The service rep said my car was finished and he would be right with me. I got tired of waiting so I went outside for awhile and then came back in. The service rep said my bill was at the cashier. I felt like I was being a pain and he wanted to get rid of me. I wanted to ask him same questions but I decided to leave .I have been in the casino business for 39 years and I know something about customer service. Little things matter.I do applaud your effort to improve customer service in the company
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, George. I can assure you we value every customer and never would want them to feel that way. We hope to see you again soon and rectify this situation.
Chapman Ford Service Review
Overall, my experience was GOOD. My only suggestions are, when servicing a car with handicap plates, the tech should make an attempt to park the car close to the service entrance. I watched the tech drive pass 3 available spots before parking my park near the far end of a row. Second, I appreciate the care given to the interior of my car but I wish they would remove the paper liner from the driver side floor. I feel like I'm cleaning up after them. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your honest feedback, Donna. At Chapman Ford Sales Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Chapman Lincoln EHT
Great ownership and employees made the buying experience much easier
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alfred, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
truck service
plesant very nice profenal ju ui8bn mjkhghmm mkhgtrfdsoiuy loos like 50 to me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peter, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
No stress convenient service
Complementary initial oil change and service for new car purchase. Convenient after work appointment. Prompt service and minimal wait time. Happy customer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for the high star rating! Your satisfaction means a lot to us, and we truly appreciate you choosing Chapman Ford Sales Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope you have a great day!
Shopping for a new car
Good experience. Personnel was very helpful. Vehicle is well equipped and beautiful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vivienne, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Replace original equipment
Had to have on board computer replaced. Part had to be ordered and was delivered when promised. Installed when promised and in less time then promised. Rob Jakos is the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Always Satisfied
Friendly, efficient service. We have been using this dealer for about 14 years and have never felt that we were were "over serviced" and always given any available discounts. We never had any problems with vehicles serviced or purchased at this location.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
26 year customer
Jeff Tomlin has provided the best service as if I was his family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Car service
They are very nice and the service are excellent...people working here are fabulous because they are the best...i have been coming for 12 years and always i got satisfied with these service ..the people ..everything��
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Chapman Ford Sales Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.