Chapman Auto Store of EHT NJ

I saw a car on Chapman site that was at their Horsham location. Price stated $1000 trade assistance, this dealer WOULD NOT HONOR told me it is a different dealer even though same name part of extended inventory online, total xx. Even worse sent TWO emails to the owner never got courtesy of a response. If the owner doesn't car why should his employees. I was ready to buy had someone just shown integrity and some level of customer service. My RECOMMENDATION is BUY IT FROM THEIR HORSHAM LOCATION AND SAVE $1000!!!!! Or BUY A DIFFERENT BRAND!! I have owned twelve Fords in my life but no more.

My wife and I went to possibly trade our Nissan Rogue in on a 2017 Mazda CX-5. We figured we would be a little upside down on the trade, considering this is a car dealership. So they come back and offered us literally half of what kbb, and nada said our car's trade in value was. I laughed so hard I fell out of the chair. Then the guy comes back with a manager and ups the trade in by two grand, and says if we do a lease on a CX-5, it will only be $560 a month because we are upside down!!!!!!!!!! I used to be in the buisness, I get the holding back on trades, but this is absurd! For a Mazda not a Ferrari over $500 on a lease! And a CX-5 sport, the bottom tier of options.......We immediately left and are just going to keep our car. Mind you our car doesn't even have a scratch on it, and is a 10 out of 10 for condition with under 50k miles. Never again. What a waste of time. And the Mazda "showroom" isn't a showroom, its a lobby area with cubicles and people standing around doing nothing. We waited at least 10 mins to even be spoken too and there were no other customers!!!!! Not even offered a beverage! Awful!

It's a pleasure doing business with Chapman EHT. I always look forward to visiting and working with Bill Kassner and the Chapman Lincoln/Ford folks. Dina Carlino and Tim Griffiths were extremely helpful in helping my wife and I assess our options across the Lincoln and Ford SUV lines. After several test drives and vehicle demos we were thrilled to take delivery of a new 2017 Lincoln MKX. Seamless exchange of our MKC coming off lease and delivery of the new MKX capped off the sales experience. Much thanks to Bill, Dina, Tim and the Chapman team! They went the extra mile to ensure a smooth delivery and sales transaction.

For many yeas, I have had the pleasure of dealing with my service adviser, Rob Jaros, at Chapman Ford for my 2010 Lincoln MKS. Rob has been a true professional; courteous, attentive, and knowledgeable concerning my automotive needs. I have appreciated his help and advice over the years.

Our car was repaired in a very timely manner and to absolute perfection!

I thought it was going to take longer to get an oil change, but it was less than a hour. Good timing.

Everyone is very professional and well educated on there position!

Thoughtful and empathetic service staff. Willing to expain without prompting.

As always, the service was exceptional. Everyone I encountered was pleasant, friendly and knowledgeable.

Timely and professional service every time. I would not go anywhere else.