Reviews
Chapman Ford
I thought it was going to take longer to get an oil change, but it was less than a hour. Good timing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Job Chapman Ford
Everyone is very professional and well educated on there position!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Top Notch
Thoughtful and empathetic service staff. Willing to expain without prompting.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service on 2016 Escape
As always, the service was exceptional. Everyone I encountered was pleasant, friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The Best!
Timely and professional service every time. I would not go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Made appt to have oil change and service engine lite checked! They did oil change ( oil on steering wheel, door handle and floor boards!) never checked engine lite! Was told mechanic didn't have his diagnostic tool) plus brake job o had done 400 miles ago Brakes squeak! Not happy with service at all. !!wont recommend chapmen!
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
As good as it gets!
Chapman Ford actually picked us up at our residence & drove us to the dealership. We had already brought down our trade-in & my wife was unable to drive. That, to me, is going out of your way to accommodate customer & make a deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change Et Al
Brought my son's girlfriends purchase in to be checked out for road trip. Needed oil change and she had concerns about her brakes. Turns out the brakes were perfect, but she needed a new battery. appreciated the thoroughness of the service crew.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best Service!!
Ben does a great job in their service department! He always makes me feel welcome and makes sure everything is handled promptly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ford truck
I thought the service was very good and the people were friendly but the repairs were too expensive
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase