Reviews
Respectful professional listen not pushy
David Reyes made the car buying process simple freindly pressure less and hassle free. What better way to enter into one of the most stressful purchases you'll make. The entire team at Chapman made use fell like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Don't honor service appointments
Complete waste of time. Didn't even start to look at car until 2nd day. Left without car being repaired. Couldn't afford to leave another day. Only could thing I encountered here was shuttle.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience
The team at Chapman Ford did a great job getting me into a great truck. I thought my situation would be tough but the staff was able to get me approved, in a vehicle, and out the door in a little over 3 hours. They even had a playroom for my 3 year old. I will be using these guys again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
David Reyes
David Reyes our Sales rep. was very easy going, No Pressure he helped to get us the Best Deal possible on the Used Car we bought for my son. Thank You David!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
exellente
I when to check my credit limit and Mr Reyes help me get a better deal and I ending leaving with the best deal ever.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
A fair deal, pleasant staff,incredible online rep
The main reason we even went to Chapman was due to Linda in the online sales finding the right vehicle for us. This was the one if the best deals within 35 miles. We were offered better deals in the Philly area but not by much. This was my second purchase at Chapman. First experience 5 years ago was awkward this time it seemed better. Salesman my wife and I dealt with was Dave Reyes, nice guy and professional. He even said it was his day off and came in just to help us complete the sale. Unnecessary, but very much appreciated. My only suggestion for them is to suggest a test ride and a look at the vehicle before pushing to sign paperwork. My wife had to ask to see vehicle while paperwork was sitting in front of her. Iam glad she did because there was a pinstripe that we did not like. Also, the interior is a very light tan we did not know how light the color was prior. The pinstripe was removed quickly with courteous efficiency. By the way , the detailer was very good in his work. He even asked if the car looked acceptable. All other aspects in regards to the vehicle met expectations. I feel the upper mgmt feels that there should be an emphasis on customer service. The head manager understand that's what keeps people returning.For that reason , we would highly recommend the dealership. I will report any further dealings going forward.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service
Alan Huscher and Dina Carlino are fantastic sales personnel! Always a pleasure to walk into Chapman Ford! Everyone is always happy and very helpful. Will always go here!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Car Buyer
Today I purchased a new 2016 Mazda 6 touring from Ronald DeMarchi at Chapman Mazda in Egg Harbor Twp, NJ. He was kind, patient, and really helped me get the price that I wanted. Great Job Ron! I'll recommend you to anyone looking for a new car. Christine Burns P.S. The snacks while we were waiting for our paperwork to be processed really hit the spot! Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very relaxing/easy purchase
The sales team was great and there were no hidden fees involved. This was my first time leasing a vehicle and I already know I will be a repeat customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience with chapman ford in egg harbor township nj
I would like to thank Ron Demarchi at Chapman Ford/Mazda in Egg Harbor Twp. Ron listened to what it was I was looking for in a car and to what I needed. Ron reassured me that what I wanted would be accomplished and he delivered on his promise. After dealing with a few other dealerships in the area, I will only go to Chapmans in the future... I thank you Ron for your kindness and determination. I also thank JR for his kindness and time to make the deal work. I have told others about my experience Chapman and all were very impressed and have said they will also check out Chapmans in the future. Again, my thanks to you both Ron and JR. Joan Cavanagh
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car