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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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Lack of "Service" Department

I dropped my F-250 off for maintance yesterday for a scheduled appointment. At least I thought. My truck was never serviced. I'm a contractor. A day without my truck is a lost day's pay. The manager didn't even have the curtesy to call me upon my request left with Stephanie. I guess he couldn't fit me in either.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy, professional and friendly.

Our experience at this dealership was nothing short of awesome. Moe Khan, our sales person, was informative, professional, friendly and very accommodating. The finance manager, Bobby Thomas was just a good and made the process painless and stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Fantastic Experience

I stopped to look for a potential purchase and ended up leaving with a truck I love. Mani Khan found exactly what I was looking for within minutes, in both new and pre-owned, and I'm a very picky person. He was extremely friendly and understanding during the day and not pushy at all. Unfortunately I had to rush to close the deal and complete paperwork due to working that night, as I enjoyed the experience so much, but it was a fantastic experience with a great group of guys. I would absolutely return and recommend others, especially to Mani and Bruce.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

7/19/15 leased a new 2015,

I leased a new 2015 Lincoln MKC. My salesman was Steve Evans. I give Steve and the dealership a excellent rating. Steve took the time to talk to me on the phone about the deals he had, not knowing if I was a serious customer. When I arrived without a appointment, Steve was busy with another customer. He took the time to talk to me and bring a MKC to the front for me to test drive. When I was finished with my drive he helped me to get the deal I wanted. He was very professional and respectful of my wants and needs. I will recommend Steve Evans to my family and friends . Maryann McBride

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Felt At Home, Comfortable and Cared About

Chapman Ford, Lincoln, Mazda is by far the best car dealership in South Jersey. This was our second time leasing a new car from Chapman and all have to say is - WOW! Everyone we dealt with made us feel comfortable and were extremely attentive to our needs. Our salesmen, Steve Evans worked out a great deal on a brand new Lincoln, which was the perfect next car for us. We love this place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

ABSOLUTELY AMAZING

The staff at Chapman Ford Lincoln Mazda is incredible. Every person I encountered was friendly, knowledgable, patient, and in no way did they pressure me one bit. Those that stood out to me were Mani, Matt, and Bobby. These gentlemen made my car buying experience so much easier than I thought it ever could be and I am so grateful for all of their help. I would recommend this dealership and the 2015 Mazda 3 to anyone! Amazing car (at an amazing price), amazing dealership, amazing people. What more could you ask for?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Pleasant Experiance

Very professional and seamless process. Salesman David was very informative and not pushy at all. The process was not time consuming and all the employees we dealt with during the buying experience were pleasant and answered all questions my wife and I had about the purchase. I purchased a 2016 Ford Fusion - love the car. We would recommend this dealership to anyone. Walt & Mary

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Service and attention is importan

I visited four different dealers looking to replace my Ford Fusion which came off lease this month. When I stop in at Chapman Ford I was greeted by a very friendly sales person who respectfully inquired as to what I would be looking for. After brief conversation I decided on what I wanted but the car was in a Phila dealership. They immediately sent someone to pick up the car so I could look at it in person. This is service....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

pleasant, courtious, and knowlegable

we were not pressured . we had a good car buying experience. our salesman, greg rawlings was helpful and pleasant. it was a reasonable price for our explorer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Go Chapman!!

Our salesman, Mo Khan was the difference maker. Very professional and helpful with all of our questions. Searched inventory and found the exact car, model, color and seats that we wanted. Took the time to explain all technology built into the Sport Mazda3. What a great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator