Skip to main content

Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent dealership, excellent salesman!

My wife and I showed up at Chapman around 8:40 PM (closes at 9PM) and my salesman Greg stayed with us until 10:00 PM patiently answering all of our questions and working out a great deal. That night we went home with a new Mazda3. Came back the next day to finish up some paperwork and the entire staff (even those that had nothing to do with the deal) was friendly and attentive. Greg was knowledgeable, a pleasure to work with and gave us the best possible service. I wouldn't hesitate to recommend Chapman Auto and Greg to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Valued Customers at Chaoman Ford

We felt the title of this review. Dave Reyes was fantastic. He mad us feel completely at ease and we would recommend him to our family and friends. Bruce Carlino the sales manager was great and easy to deal with and we were very pleased with Matt Cavanaugh, the finance manager. All in all our experience was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Amazing

My husband and I never would have imagined walking out with 2 new cars one for me and one for him. Donald the sales manager and Mani our sales rep were great!! They made it happen for us. We would recommend this dealer to everyone they work for you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great except the MPG not high enough

Very pleased with the car, Mazda 6, and the salesman, Tim Griffiths, as well as the others in the sales and financing process. I like every aspect of the car except it has not reached close to 38 MPG as they said.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Awesome Staff

My mother was shopping for a nice used car for me as mi first car. I was very happy we went to Chapman, Moe and Mani where great they show us some cars and explain many things to me. We test drive and I got my first car that I love.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Exceptional Staff

I had an extraordinary experience at Chapman Ford this week. I looked at and test drove several vehicles and my sales associate Moe Khan was extremely patient and very knowledgeable about the products sold at Chapman. What I loved most was no strong-arm pressure to purchase. Sales manager Bruce Carlino was also helpful in negotiating the best deal that he could with me. So go to Chapman Ford tell them Sheila Gibbs sent you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Awesome, customer service!!!

We came to look around! We were met with The Best Salesman, Mani Khan, and a few hours later..... A BRAND NEW 2015 FORD FIESTA!!!!! OMG MY DAUGHTER GOT A NEW CAR!!! Mani is amazing worked miracles and got us exactly what we needed!!!! Love our experience here at Ford Chapman and will referral all family and friends!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Absolutely NO PRESSURE

My intent when I went in to Chapman Ford was to get a final price so could negotiate with the dealership where my lease was about forty days until the end. I felt that the last time, even though I liked the vehicle, I had gotten taken and paid way too much. I told the sales rep Mani Khan that this was mission. He said, "No problem" And that he would be as helpful as possible. We went over my requirements, I liked the Ford Escape, and we went out on the lot to look around. I found one that was redish. They called the color "Sunset". We then had the appreiser take a look at my car. He said that it was just fine. They checked my FICA score and it showed excellent. So we got down to the bid. As I said, I was just looking for a price to beat up my previous dealer with. But the price they offered and the deal they offered were great. As they say in Tennis, Game, Set, and match. the young lady who took care of transfering my insurance was very efficient as ws the finance guy named Matt. But Mani was the best. AND, there was NEVER any pressure. Oh my, what an easy way to buy a new car. I will be back when this lease is done in three years. That's a promise. Good Job guys. Excellent job. You can usually tell when the employees are being properly treated by upper management by the way the employees treat the customers. It this case, management must treat their folks like family. Terrific.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Totally Painless

I spoke to Greg Rawlings who has a great sense of humor but most of all knew everything about the cars in the dealership. He made the whole process totally painless. I was surprised that while Chapman Ford/Mazda I had several people, who had nothing to do with my purchase, ask me if I needed anything while I waited for my paperwork to be done. I would definitely recommend Chapman Ford/Mazda but mostly Greg who made the entire process easy and well, painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Dealer and excellent service

I recently bought a Mazda 3 at Chapman. My sales consultant was Michael Murray. He was extremely helpful and knowledgeable. It was the best experience I have had at a dealers. He answered all my questions and was wonderful to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Cindy, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator