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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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Dina Carlino - Best Sales Associate

It's no wonder that Dina Carlino is a top salesperson at Chapman Ford!!!! Dina is a straight shooter, knowledgeable and friendly. This was the best truck buying experience ever - and this is the 7th truck I've purchased. Thanks Dina!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Karl, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Buying A Car

Great people. Everyone was helpful and they made the buying experience comfortable. I will recommend the dealership. They give you time to look over the cars, thoughtful in what I wanted, friendly thru the process. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Best experience I ever received

Steve Evans is one of the most patient sales representive that my husband and I ever worked with. He is a wonderful asset to Chapman Lincoln. Our over all experience there is more than a 100percent. We will be back to the dealership for future purchases. Thank you all including Bill Kassner for all of your help . sincerely Jeannie and Matt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Not your typical pushy salesman

I went in to chapman to check out the new ford transits for my company. I dealt with Mani and he was friendly and knowledgable. He knew I was not purchasing anything that day and was not like your typical pushy sales man. I will be back soon to purchase one when they have more in stock, there was only 2 on the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your kind words and we look forward to serving you in the future! Bill Kassner, Owner/Operator

excellent service

Called the sales person I had dealt with before(4 yrs ago) told her what model I was looking for and the features I wanted and she picked the perfect vehicle for me. Sent me pictures on my phone and we signed the papers 2days later

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your continued business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

We had a great experience

They made every effort, working with us, without being pushy. Dina Carlino was a pleasure to work with. We bought a 2014 Toyota RAV4. They were a wonderful dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

purchase of 2014 Linclon MKS

Steve Evans the salesmen was Great he worked with me and made every effort to make the deal work for me. Second car I purchased from him. Michael in Finance was great and very professional, as well as Bruce the sales Manager. Even the owner came out to talk to me . They make it very easy to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your continued business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Experience Leasing a Car

Just leased my second Mazda 6 from Chapman Ford and the experience again was most pleasurable. No pressure no annoying sales people to irritate you, the most friendly and knowledgeable staff I've ever had the PLEASURE to work with. My salesman MO KAHN who is very personable and very knowledgeable about the cars he is selling answered all my questions and is very easy to talk to, was so helpful he went above and beyond with no pressure involved. My experience in leasing my second car from here was AWESOME I hate stepping foot into all Car Dealerships because they are sharks and the customer is their prey, NOT Here at Chapman Ford in EGG Harbor Twp. the whole staff treated My family with the utmost respect with no pressure at all. Finance Manager Tony Martinez was also very helpful.. The whole staff was awesome. Would DEFINITELY recommend this dealership to family and friends. Keep up the GREAT work. Very happy and excited customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

outstanding

My husband just bought a Lincoln MKZ from the sales person named Dena Marie Carlino. Not only was she a pleasure to deal with she was very knowledgeable with your products. At first I was hesitant to deal with a woman (I always had men dealers helping before) but I found out how wrong I was and how she was such an excellent salesperson. Not only did my husband lease a new car she also help me with my Toyota RAV 4 I bought last year. I was telling her I was not completely satisfied with the RAV4 but I certainly was not going to lose my shirt buying another one. She offered to check what it would cost me to exchange my RAV4 for a Lincoln MKC. I was rather happy with ithe results that I decided to lease the MKC. After a few days of driving around I am completely satisfied with my choice. Again you have a treasure in Dena.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Totally impressed!

From start to finish, this dealership knows its business. We were treated with respect and patience as we decided on the CX5 Mazda. Michael Murray was the most knowledgeable salesperson and friendly to boot! This dealer comes highly recommended from the sale right on to the pricing and financing. The entire team is a joy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator