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Chapman Auto Store of EHT NJ

(634 reviews)
Visit Chapman Auto Store of EHT NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT NJ from DealerRater.

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Good experience as usual

I just recently leased my fourth vehicle from this dealership. As usual, I was happy with the customer service. I would recommend sales consultant Greg Rawlings. Very friendly, courteous and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Nice experience!

Would deal with again in a heartbeat. Our salesman, David Reyes really went to bat for us . Bruce Woods also worked for us on the numbers. Every staff member there had a smile and were friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Experience!

I had a great experience with this dealership on 2 separate occasions! The process was smooth and the customer service provided by Steve Evans was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Salesman

I bought a Ford Edge from Steve Evans and he was great! He knew what he was talking about and got me the best deal! He was not your typical salesman! I recommend him to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Steve Evans and the entire staff are wonderful!

I was having a very hard time car wise and Steve was able to get me into a car within hours. I have since referred to more people to him and they are also thrilled. Would not recommend another dealership and I have worked in the business on and off foryears. Thanks again to Steve and the entire staff at Chapman Ford for all your hard work. Sally Ann Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

excellent dealership

it was the best experience I ever had at a dealership. My salesman Steve Evans made it a pleasure to do business there. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Donna, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great Dealership

I have given this dealership a rating of 5 stars for it's excellent service. This was the first car my wife and I purchased a car together and we were told by many that buying a car can be a tiring process. I was more than pleased with both the professonialism and how quickly and smoothly the entire process went. Steve Evans was our sales associate and he was excellent. I knew I could trust him and would definitely return to this dealership again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

My sales reps were Dina and linda.they helped me get the best price for the money I wanted to spend.I had a great experience with ford dealer ship they were very patient with me.everything went so smooth,I love my purchase.Tony was the finacials guy he worked the numbers and made me happy.thank you for the great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

"Satisfied Customers"

Steve Evans is the greatest! We were very pleased and satisfied with the purchase of our 2015 Ford Fusion. We have dealt with Steve personally for the past 3 years and he has always gone out of his way to please us. The service department is also excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and continued business and Congratulations on the new vehicle!! We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Best service I have ever received

Chapman ford was a pleasure to do business with. Dina contacted me and mentioned they had a great deal going on that suited my needs. I would definitely recommend this dealership to anyone searching for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator