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Chapman Auto Store of EHT, NJ

(629 reviews)
Visit Chapman Auto Store of EHT, NJ
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (866) 773-5821 (866) 773-5821
Used (866) 301-2456 (866) 301-2456
Service (866) 414-0726 (866) 414-0726

Reviews

(629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Auto Store of EHT, NJ from DealerRater.

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Great Salesman

I bought a Ford Edge from Steve Evans and he was great! He knew what he was talking about and got me the best deal! He was not your typical salesman! I recommend him to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Steve Evans and the entire staff are wonderful!

I was having a very hard time car wise and Steve was able to get me into a car within hours. I have since referred to more people to him and they are also thrilled. Would not recommend another dealership and I have worked in the business on and off foryears. Thanks again to Steve and the entire staff at Chapman Ford for all your hard work. Sally Ann Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Amazing customer service

No pressure and our experience was first class!! We felt very comfortable and got a great deal on our new Ford Edge that I love!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle!! We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great experience

My sales reps were Dina and linda.they helped me get the best price for the money I wanted to spend.I had a great experience with ford dealer ship they were very patient with me.everything went so smooth,I love my purchase.Tony was the finacials guy he worked the numbers and made me happy.thank you for the great experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

"Satisfied Customers"

Steve Evans is the greatest! We were very pleased and satisfied with the purchase of our 2015 Ford Fusion. We have dealt with Steve personally for the past 3 years and he has always gone out of his way to please us. The service department is also excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and continued business and Congratulations on the new vehicle!! We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Best service I have ever received

Chapman ford was a pleasure to do business with. Dina contacted me and mentioned they had a great deal going on that suited my needs. I would definitely recommend this dealership to anyone searching for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Leasing a Ford Fusion

This is my third time leasing a Ford Fusion from this dealership and I have always had excellent service. I would definitely recommend this dealership to others. Ms. Dina Carlino always makes my transition into Ford Fusions very low stress. This time the financials fit my budget better than expected, and I received the exact color car I wanted. Very happy with todays service. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Carol, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Trust is important to me

I have purchased 2 vehicles from Chapman that ended with good experiences and great vehicles. My third vehicle I went for was a leased car, I think mostly due to miscommunication and probably my lack of knowledge left me disappointed. I wrote owner of my feelings and surprisingly got a immediate response & resolve, which let me know he was listening, Now that is what I call "exceptional" customer service. Recently a (chapman) employee Mike Murray came into my place of business, I got talking about my experience, and he took time on his own free time to explain it better for me to understand how the leasing world works for a lot of people. Thanks for that. My daughter will be needing a car in the near future and I will trust & continue to be a Loyal Chapman customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I would like to apologize for your experience here, thank you for giving us a chance to rectify it. Thank you for your continued you business and loyalty. Bill Kassner Owner/ Operator

Best I ever dealt with

Chapman was great I spoke with Dina she got my girlfriend and I the vehicles we wanted for great deals, so within 12 hours we got 2 vehicles. I dealt with other dealerships and so far Chapman and everyone in there were great. I wouldn't go anywhere else especially after this great experience. Thank you Dina and everyone there at Chapman Ford Lincoln Mazda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nick, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator

Great sales & service

My husband and I have both purchased new cars from Chapman Mazda. Our salesman, Steve Evans, was easy to work with as well as very professional. He saw to it that we walked out of the show room with new cars each time! All follow up visits using your service department were highly professional and completed without any problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.