Reviews
We got a great new/used Focus with a good warranty.
Our salesman Mani Khan was very helpful and has continued to go above and beyond to help us in every way. We did sit there most of the day Saturday and there was a lot of waiting around but all in all it was a good experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank You for your kind words. Bill Kassner, Owner/Operator
Nicest employees in town.
Was greeted with a smile, handshake, and a lot of enthusiasm. Was a pleasure to work with these people, especially David Reyes. Everything was fully explained and all questions fully answered. Thank you for the experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank You for your kind words. Bill Kassner, Owner/Operator
Dissapointing
Well we drove an hour and a half to this dealership for a specific truck... Very nice clean truck besides the tailgate bubbling along the entire thing, no big deal we were going to fix... So it was Memorial Day so banks were closed okay no big deal. We were told oh no problem no problem we can work with you to get you where you want we have 15 different banks we use no problem. Great we felt awesome at that point so we were asked to wait until the next day so they could specifically talk to the banks over the phone for us. Well after we called them twice the next day at 5 pm oh sorry we can't do anything for you . We were totally caught off guard with at response after they pretty much convinced us the day before we would be going to pick the truck up the next day. We pretty much felt like we were built up for disappointment... We know we weren't perfect but they told us that didn't matter. Over all the dealership was very nice and they were helpful, the told us they were " working hard for us" haha. But our sales rep Michael Murray was absolutely the best car salesman we have ever worked with in our lives! If you go ask for Michael Murray.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I'm sorry for the delay in us getting back to you regarding your loan approval and thank you for your kind words. Bill Kassner Owner/Operator
Michael Murray Salesman
I found the salesman, Michael Murray, to be a friendly, intelligent, concerned young man. Generally, i very much dislike high pressure tactics when I but cars - and I have bought many over the years. Michael was different. Obviously he would have loved to make a sale but he wasn't going over the top with the usual nonsense that so many dealers rely on. I was very happy with the experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
OUR EXPERIENCE
MY HUSBAND AND I HAD A WONDERFUL EXPERIENCE IN LEASING A NEW CAR. THE PEOPLE AT LINCOLN CHAPMAN WERE GREAT TO WORK WITH AND GAVE US A WONDERFUL DEAL, A DEAL WE COULD NOT PASS UP.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Excellent!
My husband and I had a wonderful experience at Chapman Ford Lincoln. We wanted to test drive a Lincoln and see if we could lease one within our budget. Our sales associate was Dina Carlino. She was the BEST! We told her what our budget was and that we could not exceed it. She was very upfront with us and did not waste our time if it could not be done. We appreciated that so much! Dina was very knowledgeable and answered all of our questions. We ended up signing a lease that night. Even as the dealership was closing, Dina still took the time to show us every feature in the car- we never felt rushed. Thank you Chapman Ford Lincoln for an excellent experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Angela, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Inital look
Mo Khan was the first person to help me when I cam to initially look at the mazda and Mo was so helpful. He was very knowledgeable about the workings of the car. I was very happy with how helpful he was.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great deal,great car at ford chapman.
nice dealing with greg rawlings,he explains and answers every questions needed to be clarified.he makes us very comfortable on choosing the right car we needed and the great deal we have on our car. thanks greg, keep up the good job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Short and sweet
They had a comparable car to what I was looking for in stock and they got me the price I wanted that day...over all a good car buying experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Most Enjoyable Experience
I really enjoyed my car buying experience at Chapman Mazda. I was very specific in what I was looking for and Greg, my salesman, went above and beyond in helping me get exactly what I was looking for. Everyone I dealt with was friendly and helpful. I definitely recommend buying a car at Chapman Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car