Reviews
Leasing a Ford Fusion
This is my third time leasing a Ford Fusion from this dealership and I have always had excellent service. I would definitely recommend this dealership to others. Ms. Dina Carlino always makes my transition into Ford Fusions very low stress. This time the financials fit my budget better than expected, and I received the exact color car I wanted. Very happy with todays service. Thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carol, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Trust is important to me
I have purchased 2 vehicles from Chapman that ended with good experiences and great vehicles. My third vehicle I went for was a leased car, I think mostly due to miscommunication and probably my lack of knowledge left me disappointed. I wrote owner of my feelings and surprisingly got a immediate response & resolve, which let me know he was listening, Now that is what I call "exceptional" customer service. Recently a (chapman) employee Mike Murray came into my place of business, I got talking about my experience, and he took time on his own free time to explain it better for me to understand how the leasing world works for a lot of people. Thanks for that. My daughter will be needing a car in the near future and I will trust & continue to be a Loyal Chapman customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to apologize for your experience here, thank you for giving us a chance to rectify it. Thank you for your continued you business and loyalty. Bill Kassner Owner/ Operator
Amazing customer service
No pressure and our experience was first class!! We felt very comfortable and got a great deal on our new Ford Edge that I love!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your business and congratulations on the new vehicle!! We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Purchased new Explorer
Chapman is a great place to do business, Jackie Whitehead is the most professional, knowledgable salesperson I have dealt with. Great place to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your kind words. Bill Kassner, Owner/Operator
Exceptional Support from Steve Evans
I brought a Lincoln MKX from Steve Evans at Chapman. The support and care I received from him and the Chapman team was exceptional! I would highly recommend going to Chapman and seeing Steve Evans if you are looking for a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Excellent .
Great dealership, efficient, caring and very professional . My experiences at Chapman have always been of the highest caliber. From the front desk person to the finance dept. the personnel is friendly , efficient and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for your business and continued business. Congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Best Deal in Town
We just leased a Lincoln from Steve Evens! These guys are the best around. The customer service and attention to detail are exceptional. We have dealt with them for 10 years and keep going back. We highly recommend them. Lorna and Joe LaMaestra
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lorna and Joe, Thank You for your business and continued business and Congratulations on the new vehicle!! We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Best I ever dealt with
Chapman was great I spoke with Dina she got my girlfriend and I the vehicles we wanted for great deals, so within 12 hours we got 2 vehicles. I dealt with other dealerships and so far Chapman and everyone in there were great. I wouldn't go anywhere else especially after this great experience. Thank you Dina and everyone there at Chapman Ford Lincoln Mazda
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nick, Thank You for your business and congratulations on the new vehicle. We look forward to seeing you in the service department for your 1st Oil Change. Bill Kassner, Owner/Operator
Great sales & service
My husband and I have both purchased new cars from Chapman Mazda. Our salesman, Steve Evans, was easy to work with as well as very professional. He saw to it that we walked out of the show room with new cars each time! All follow up visits using your service department were highly professional and completed without any problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Looking for the right car
My experience has been working with Michael Murray, he has been patient and understanding as I did not want to be pushed. He is knowledgeable about the cars and understood that I am trying to find the right car for me. I wish all salesperson's were of Michael's standard. Thank you Noel Kinney
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car