Chapman Auto Store of EHT NJ

First I would like to say that Mani Khan is an extremely kind and helpful sales associate. He found us a great deal on a vehicle from another location to best fit our needs. I loved that he kept in constant contact to update any information and ensure satisfaction. He did everything he could to try and get us a pleasant experience. We were happy to deal with Mani and he was very open and honest about everything that was transpiring. I also had stellar service in the service department where Mani had set me up an appointment to program a new key and reset the lock code on the vehicle I had just purchased. Even when we hit bumps in dealing with the manager, Mani smoothed everything over and got it taken care of in a prompt and professional manner. Unfortunately I would remiss to not mention that the used sales manager was extremely condescending. My first impression was being sat down and told that my trade was not worth anywhere near what I thought it was - although this is exactly what I was given on trade and had already been given similar quotes by several other dealers. We simply wanted to know from the beginning if we could make the deal we wanted - which ultimately was done after much unnecessary back and forth. This patronizing attitude of treating us like inexperienced customers continued throughout the drawn out multiple hour buying process and resulting in an argument about paperwork the finance manager had us sign. Ultimately I have to say that I am very pleased with the deal I got financially and the experience with Mani. I would have probably had happily paid more if I didn't feel the manager was giving us all the typical car buying negotiation drama from the initial meeting. I certainly have learned a new lesson - if you expect a pre-owed vehicle to come with a key or floor-mats, make sure you ask up front!! Thanks Mani for taking such good care of us and making sure everything ultimately worked out!

Mani, is great at his job! He knew what I wanted, got it from a sister dealership, and got me a great deal! I would recommend him to anyone!

Worth the trip to EHT! From beginning to end, sales personnel knowledgeable and professional, financing dept helpful., but not pushing you into " extras " you don't want and a clean looking service dept.

Very professional all our questions were answered Mani was excellent. Mani was very helpful and dedicated to our needs. Would highly him to family and friends

Today I purchased 2010 Lincoln MKZ, my salesman was Mani. He was unbelievabley patient and knowledgeable. For the first time I didn't feel pressured to go beyond my budget just to buy a car I really wanted. Legendary customer service. Thank You Mani

Our saleman was Mani and he understood what our needs were and our budget. Along with Moe's help this team helped my wife get into the vehicle she wanted without the hassle and disappointment most dealership would portray. Extremely pleasurable experience. Thanks Mani & Moe. I'll see you when I'm in the market for my next vehicle.

Mani Kahn was the best salesman I have ever dealt with. I was pushed into a car I hated (not at this dealership) about a year ago and now he put me into a car I love! I will always come back for any other car needs I may have, even if it is an hour away from where I live, and will always recommend others to do the same. Not to mention he showed exteme patience in dealing with 2 kids at my side the entire time. I truly believe he is an incredible asset to the chapman ford dealership!

Keith Levitt of Chapman Ford in Egg Harbor Township sold us exactly the car we wanted and we drove it out of the showroom tonight. It is gorgeous. Everything about it is perfect, with out of this world sound , an amazing driving system, beautiful lines, gorgeous paint, luxuriously comfortable seats, and a state of the art high-tech dash. Wow! I can't wait to get it out on the open road for our next trip to NYC! Keith explained every step of the operation of this vehicle, welcomed our questions, and sincerely wanted us to be satisfied. Just as impressive was the care and attention to detail the owner, Bill Kasner, gave us. Obviously, his standard of customer service extends throughout the whole dealership. Thanks, guys. We're thrilled!

Everyone at the dealership was very friendly and provided a great deal of important information about the vehicles that I was interested in. They made me feel comfortable with the decision I made with picking my car of choice. Everyone at the dealership is friendly and as a unit they create a very comfortable environment, which is very important when coming to a big decision to purchase a car.

Greg Rawlings made my son's first experience buying a car on his own , wonderful! Extremely helpful . Knew what he needed and wanted and what he was looking for in a vehicle ... And with Greg's help my son is a proud owner of his first vehicle! Thank you so much Greg!