Skip to main content

Bob-Boyd Auto Family

(220 reviews)
Visit Bob-Boyd Auto Family
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (740) 994-0673 (740) 994-0673
Used (740) 994-0670 (740) 994-0670
Service (740) 994-0686 (740) 994-0686

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Nice staff. Deal done quick & easy

I found the overall experience quick & easy purchasing our car. I would recommend a visit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

i bought 14 cars they never cut me a break

They think Ricart is bad they need to look in the mirror no favors no breaks and still will not listen to a word they are asked their heads are too big and Ford needs to bring them back down to Earth

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

only liars work therr

Called about a car that I saw inline. First salesman didn't call back, so I called again in a few days since I was worried the car might sell fast. Second salesman said he would check and never called me back. Like a fool, I called again and spoke with third salesman. Made a deal over the phone, but when I drove over an hour to meet and finalize deal, numbers had changed!!!!!!!!!! Went to the Chevy dealership and bought a car warm an honest salesman! Too bad this page wouldn't let me give this dealership a negative number as a review.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great car buying experience

Dave Smith is "the man". He was friendly and got the job done. Was on top of things all the way and provided me with a loaner to get my bed lined in my new truck. I was a great experience and I will go back to them again in 10 years when I buy something else. Everyone was Helpful. Bob Boyd is the place to go. promotion code DE12312011

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best place to buy a new car in Ohio!

We just purchased the All-New Mazda CX3 from this dealership and we were completely blown away with how great the experience was. Robin Reffitt and the rest of the team here were extremely helpful, knowledgeable and a true pleasure to do business with. I had called every Mazda dealer around Columbus when I first started my vehicle search months ago. No other dealer would return emails or phone calls and most of them passed me around from person to person on the phone, eventually disconnecting me! I called them all on several different days over the last few months and never once got any information from any of them accept Bob Boyd. Robin Reffitt continued to update me by email over this time period about when the vehicle might be available. We spoke on the phone several times and he answered every question I had. We have very busy schedules and he worked his schedule around ours in order to show us the very first CX3 they received, which I ended up purchasing. Robin has called a few times to make sure everything is going okay since I got the car and I can't tell you how impressive that is! I will never purchase a vehicle anywhere else again and we recommend Bob Boyd to everyone looking for a good experience purchasing a vehicle. Thanks to everyone at Bob Boyd who stayed late to help me get into my new car! And special Thanks to Robin for all his help!! We love the new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Another Great Bob-Boyd Experience!

Dave Smith is an excellent communicator and made the process quick and simple!! This is my 2nd purchase from Bob-Boyd and I recommend them all the time for a great buying experience! DE12312011

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

good buying experence

The best experence I've ever had buying a truck, thanks to Dave Smith he knows his trucks Every one was great and nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great dealership, highly recommend

The salesperson, Dave Smith, was very helpful. Not a high pressure sales pitch. Took a lot of time to answer questions for us on anything we asked. Financing was easy, did not take long. Everything was explained as we went through the paperwork. Great experience, highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2007 Mazda3 S Sport

I initially went to Bob Boyd to try the car out that i had researched on Bobboyd.com. The car was in good condition when I tried it out, though it needed a couple of repairs which I had indicated would need done before I bought it. They made the repairs to my satisfaction in good time. They treated me very well with no hassles and made my automobile buying experience a very good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience at Bob Boyd

Thank you Dave Smith for making our trip to the Bob Boyd Dealership a pleasant one. Everyone there made us feel like a valued customer. We were most impressed with the low key, no pressure sales environment and your extensive knowledge of the Ford Escape and other vehicles we considered. There was also a nice supply and variety of autos to choose from. Every step of the buying process from browsing, to test drive and the delivery of our Ford Escape made us believers that we will back for our next vehicle. Promotion Code DE12312011

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No