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Bob-Boyd Auto Family

(220 reviews)
Visit Bob-Boyd Auto Family
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (740) 994-0673 (740) 994-0673
Used (740) 994-0670 (740) 994-0670
Service (740) 994-0686 (740) 994-0686

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Buying a new Mazda

Have a 2004 Honda, and with mounting miles knew I needed to do something. Looked at the safety ratings and saw that Mazda scored high. Worked with Jim Helm and had a great experience. Jim was very patient as he answered my questions, provided information, and showed me all the safety features of the vehicle. The paperwork was done expediently and with no hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BOB BOYD NEW CAR SALES AND SERVICE DEPT.

I HAVE BOUGHT NUMEROUS VEHCILES FROM BOB BOYD, HAVE DEALT WITH RICHARD COURTWRIGHT AND BARB WHITTINGTON, ON EACH PURCHASE, AND I HAVE RECOMMENDED THEM BOTH, TO FREINDS AND RELATIVES..A VERY GOOD FRIEND PURCHASED A VEHICLE FROM THIS PAST SUMMER AND SHE IS ALSO VERY PLEASED..THERE SERVICE DEPT GOES ABOVE AND BEYOND TO MAKE SURE EACH VISIT, IS GREAT EXPERIENCE., I HAVE USED THIS SERVICE DEPT. FOR ALL OF THE VEHCILES I HAVE BOUGHT FROM THIS GREAT DEALERSHIP.. I WILL CONTINUE TO RECOMMEND THEM FOR PURCHASES AND SERVICE..AGAIN A GREAT FACILITY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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PURCHASEING A USED TRUCK MADE EASY

I BOUGHT A DODGE RAM1500 FRIDAY NOVEMBER1,2013, AND I HAD NO TROUBLE GETTING MY TRUCK, THE STAFF SEEMED FRIENDLY TO ME MY SALES MAN ASHLY, WAS PRETTY GOOD.. JUST A LITTLE SLOW ABOUT GETTING ALL PAPER WORK DONE FAST... SO FAR WE LOVE OUR NEW TRUCK,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, very friendly.

Everyone at Bob Boyd Ford were so friendly and explained everything in full detail. My family buys all there cars from Bob Boyd Ford, and I have bought 3. From start to finish it was a very easy, quick and pleasant experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful Service

Very easy to deal with! Chuck K. is a great sales person, very personable, friendly and looks out for you! We have bought 2 vehicles from them so far and dealt with him both times. Our two escapes run excellent and we really enjoy them, The prices were very reasonable and they will definitely deal with you and try to make the price you are looking for happen. Overall great experience, friendly staff and nice facilities. Definitely recommend dealing with them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealer

Good personal service. Was quick. Would buy from them again with out thinking twice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bob Boyd Ford Dealership

I have been a customer at Bob Boyd for many years. I have bought several vehicles as have other members of my family who did so after I told them of my outstanding experiences with the dealership. I have also had dealings with the service department and their work has always been excellent. The Bob Boyd staff have always been honest and up front. Also, after the sale they have always made follow-up contacts checking to see if I had any problems with their product. Excellent Company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealership

Great dealership. I have purchased two new F-150's from them in the last 2 years and both are great trucks (one for my company and one for personal use). Chuck and the sales team were very easy to work with and the pricing was very good. They went out of their way to find the exact vehicles I wanted and the entire sales process was quick and convenient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT PEOPLE!!!! GREAT CUSTOMER SERVICE!!!!

The people at bob boyd are the best! We have bought two cars here in the past two and a half years. Every person we have dealt with were friendly. They all seem to go out of their way to make sure you're happy. Will continue to shop here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hung up on me 3 times

Tried calling this dealer to ask about a Cars.com advertisement. First time they picked up, said nothing, and hung up on me. Second time they did the same thing. Third time they accused me of being a telemarketer, apologized when I told them what I was calling for (asking about a 2010 Chevy Aveo), then hung up on me again. Nice job making it easy for someone to check out a car people. Waste of time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologize for this inconvenience and that is not our way of doing business.