Reviews
Great service always
Joe always goes above in beyond in the service department!! He’s great and has great customer service and is always very friendly and willing to help with anything you have concerns about!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Naya! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. - The Ray Skillman Northeast Mazda Team
Great service and clean facility
Communication was excellent. Video inspection was thouough and informative. The shop and waiting area were immaculate The entire experience was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Jim. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! - The Ray Skillman Northeast Mazda Team
Ray Skillman Do Better
Everyone one is very friendly. Unfortunately, I just can't catch a break. I worked with Teresa who is great, but the car she had for me is another story. They have been quick to fix the issues and I really love the car but for the same thing to happen within a 2 1/2 week period is unnecessary. I informed them that the car was making a snapping sound and was told by the service manager that it was an EcoTech motor and that is how they sound. He informed me that it was "good as gold." This was a Monday. I was like I hope so as I am taking my kids out of town this weekend and don't want any surprises. The next day Tuesday drove to work then home. Was home about 2 hours and realized I needed something from the store which is 2 mins away. Drove there and back and as I turned onto my street all the bells where sounding in the car and it was over heating. That snapping noise was the drive belt breaking. They had the car for a week giving me a loaner until mine was done. Now we are 2 1/2 weeks into me having my car back and I hear the same snapping noise. Look under the car at the belt and it is tattered. Ofcourse they were closed at the time. Take it up there first thing this morning only to be told they can't give me a loaner because their plates are expired (single mom with kids and a full time job) but can leave it unfortunately they cant get to it until tomorrow. So I asked well do I keep driving it until it breaks and the service rider responded "I'm not saying that but we don't have anything to put you in as our plates are expired."
- Customer service 4.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide this feedback, April. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Anthony Rork, Internet Sales Manager Anthony_Rork@rayskillman.net
Mazda C X 5 Service
Everyone I spoke with was VERY friendly and the service was provided promptly at a reasonable cost. I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patrick, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Ray Skillman Northeast Mazda Team
Magnificent Service
Alan in the service department was absolutely amazing! He found a warranty that I had on my car which I did not even know I had and applied it to my account which literally saved me thousands! He kept me up to date step by step on what was going on with my vehicle and even called me to let me know it was ready 2 days in advance! They are magnificent. My car is driving even better than before! Thank you thank you and thank you again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alice, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! - The Ray Skillman Northeast Mazda Team
QUICK SALES PROCESS!
QUICK AND FAST SERVICE! SALES PROCESS FAST AND ACCOMMODATING! COURTEOUS STAFF! COFFEE, TEA, SNACKS AND SOFT DRINGS COMPLIMENTARY! GREAT PLACE TO PURCHASE A VEHICLE!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write such a detailed review of your experience with us! We truly appreciate it. We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! - The Ray Skillman Northeast Mazda Team
Great customer service
We had our car purchase experience with Daniel Bewley and he was very informational, professional, personal, and courteous. He definitely made the process went a lot more smoothly than ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. - The Ray Skillman Northeast Mazda Team
Great service, friendly service as well
Friendly service!!! Work was done quickly as well. My service advisor was friendly and helpful. I can always count on Ray Skillman 😎
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Ray Skillman Northeast Mazda Team
Loved my experience
We had a wonderful experience and amazing staff. A quick oil change-and I loved the walk through video i received. Everyone was kind and very thorough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mckinley, We appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! - The Ray Skillman Northeast Mazda Team
Great customer service
My overall experience good , went in for oil change I was out last than one hour! Alan is the best very good customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience, Tasia! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. - The Ray Skillman Northeast Mazda Team