Reviews
The service was friendly courteous and they kept me
The service was friendly courteous and they kept me appraised of how the process was going.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.
My appointment for my recall was made in a timely manner.
My appointment for my recall was made in a timely manner. The work was completed in less than the time quoted.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great place for servicing car.
Great place for servicing car. The advisor is very clear about the recommended maintenances. They work fast and I usually get my car back on the same day.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Amazing, great service.
Amazing, great service. Reece was amazing. Everyone there was very helpful in my process to buy a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Roger Vili is always wonderful and helpful.
Roger Vili is always wonderful and helpful. He communicates well and provides excellent customer service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We hope everything was handled to your expectations, Susan. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. Safe travels!
Love His process it was a fun and easy.
Love His process it was a fun and easy. I highly recommend him. Ask for for Reese
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ranae, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Set up appointment online about a week in advance.
Set up appointment online about a week in advance. Showed up for appointment and was asked “did you make this appointment online? We will have to see if we have parts.” They also told my wife that when you rotate your tires, you should also balance them. Charged us $40 labor and I don’t even have a print out to show the results. Also saw a $19.20 misc charge without an explanation as to what it was. $219.00 for what should have been around $130.00 tops. Scammers in that service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (217) 367-1222 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
We bought a 2024 Kia SORENTO and worked with Jamal Berry
We bought a 2024 Kia SORENTO and worked with Jamal Berry and had a great experience. We felt no pressure and Jamal listened to our needs and did not try to sell us things we did not need for us in and out with our new car. Overall very good experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
My advisor TODD is always timely and punctual.
My advisor TODD is always timely and punctual. Always knows what my car needs and helps me schedule maintenance with a positive attitude.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our Staff took such great care of you. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Fast service and very nice.
Fast service and very nice. Todd was great at explaining things. Great service. Highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jenkins, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. Please don't hesitate to reach out if there's anything additional we can do for you.