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Hoffman Ford

(593 reviews)
Visit Hoffman Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:30pm
Tuesday 9:00am–7:00pm 7:00am–6:30pm
Wednesday 9:00am–7:00pm 7:00am–6:30pm
Thursday 9:00am–7:00pm 7:00am–6:30pm
Friday 9:00am–6:00pm 7:00am–6:30pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (866) 413-5797 (866) 413-5797
Used (866) 414-0566 (866) 414-0566
Service (888) 879-0862 (888) 879-0862

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hoffman Ford from DealerRater.

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Amazing Customer Service and Repair Service

I had my 2016 Ford Focus brought in to have its backup camera diagnosed, replaced and to have a computer issue addressed. My vehicle is still under warranty. Krystal and the team at Hoffman Ford dealt directly with my warranty provider and made everything incredibly easy and convenient. They did an amazing job fixing my car. I will be bringing my vehicle to them for all my maintenance and repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Nathan, thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great service experience with Krystal. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

Amazing experience with the Hoffman Ford Service

Amazing experience with the Hoffman Ford Service Department. They worked directly with my warranty provider so I wouldn’t have to. They fixed my vehicle quickly and repaired it perfectly. Krystal explained everything clearly and was incredibly helpful. She was great. I am going to be bringing my vehicle to Hoffman Ford for all my future maintenance and repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great service experience with Krystal. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

Awesome Service Department

Service was great. I had a scheduled appointment to wait and was taken in exactly on time. Service was quick. Jarrin Black was courteous and had me ready to go in no time. Awesome service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gwen, thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great experience with Jarrin. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

Went above and beyond what was expected.

I took my Ford Ranger to Hoffman Ford for an air bag recall and after the service technician completed the service he called the service desk and told the Service Advisor Jarrin Black that he didn’t want to put my vehicle outside because it was raining and the vehicle was super clean. Jarrin found a place inside to park my vehicle until I picked it up. This showed both Hoffman employees cared about their customer’s vehicles and it was very much appreciated by me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Larry, thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great experience with Jarrin. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

Yearly Inspection

I used their valet service. It was excellent Jarrin Black was my service consultant. My explorer was in for inspection and they were very informative and besides great service they did a free car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

BJ Rex, thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great experience with Jarrin. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

Great sales experience.

I've purchased vehicles from Hoffman Ford for many years. After one of the sales associates my family typically works with recently retired, we had the pleasure of working with Ben Breneman. He was helpful, friendly, and willing to assist any way he could. We were able to purchase a used car at a very fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

D Kashmere, thank you so much for your 5-Star review! We are pleased to hear that Ben and the rest of our staff made sure that you have a great buying experience. We hope you enjoy your new vehicle, and thank you again for choosing Hoffman Ford!

2022 F150

I REAILY LIKE WORKING WITH HOFFMAN FORD THEY WORKED WITH ME AND LEFT ME KNOW WHAT WAS GOING ON AT ALL TIMES AND ITS REAL NICE DEALER TO DEAL WITH

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kelly, thank you so much for your 5-Star review!

10/13/22 Service & Jarrin

Every member of the staff from the greeters to Service to Shuttle Drivers are polite, prompt, and they keep you informed of your progress. They explain the work needed in simple terms. Hoffman provides the best customer service experience! Thanks Jarrin for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rose, thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great experience with Jarrin. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

I had an excellent experience with my sales consultant

I had an excellent experience with my sales consultant Dave Jimison, he was phenomenal five stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

When I first walked in I was greeted with such kindness by all of the staff I had an excellent experience I will recommend Hoffman Ford to everyone that was the best car buying experience I ever had thanks to Dave Jimison

Dealer response

Thank you so much for your 5-Star review! We are pleased to hear that Dave Jimison and the rest of our staff made sure that you have a great buying experience. We hope you enjoy your new vehicle, and thank you again for choosing Hoffman Ford!

Great Experience

My husband and I ordered a new car at Hoffman Ford. Working with Ben Breneman was a pleasure. The ordering process was smooth and easy. All our questions were answered. Ben reviewed all features in our new car when we came to pick it up. We would definitely recommend Hoffman Ford and Ben!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Terri, thank you so much for your 5-Star review! We are pleased to hear that Ben and the rest of our staff made sure that you have a great buying experience. We hope you enjoy your new vehicle, and thank you again for choosing Hoffman Ford!