Steve Austin's Auto Group

After accident due to snow conditions in Dec. ‘22, had vehicle taken to State Farm’s authorized inspection/repair center. (This same body shop repaired vehicle from a prior accident due to being rear ended. Work was decent, communication very poor.). After 2 weeks, Bryce Hensley finally done initial estimate, came to approx. $6300, but, he totally left off the front end damage that was reported in the accident report, only quoted for left side damage. Bryce stated he knew he needed to communicate better, and would contact customers evry couple of weeks. 3 1/2 weeks later, I call back about the status, states parts on back order, still nothing about the front end. After talking to insurance company for options, and, talking to general motors about parts availabilities after taking 2 months waiting for Bryce to call, (which both general motors and insurance questioned Bryce), he gets upset, finally adds in front end estimate, adding parts that were not damaged, and, suddenly, parts from original side estimate were now replaced with all their add on parts, instead of being replaced, which, due to the cost, makes the vehicle a total loss to the insurance. (I used to help in a body shop.). But, Bryce actually done me a favor, as the vehicle was having issues, and, due to Bryce not communicating and doing his job properly in the first place, I will most likely never by an American based vehicle again, just to get away from the “Good Old Boy” type of dealerships like this. The good reviews they receive are from long term local customers that don’t venture out of the county to find out what a real dealership is. With that being stated, never take the bad reviews for granted as a disgruntled customer.

So, is this "Bait and Switch"? Seems so, wife had car serviced. When she got done there was an appraisal done on her car. The certificate stated it was worth around 11,500. I thought that seemed a little high, so I called to confirm. I was told that the appraisals are fairly accurate and come in and see what we can do. What a waist of time, once we came in they only wanted to give 8500. They should be ashamed. Mind you, the car is in great shape with new tires. And they saw it when it was getting serviced. Shame on them.

This group has the BEST customer service I’ve ever experienced. The employees are extremely courteous and professional and the dealership is so clean!! I bought my car there and only have it serviced there. I’m always impressed each time I go there for service.

Nice and easy I?ll be back again to Have my oil changed and tires rotated

This is by far the worst experience I have ever had at a dealership. I took my car in after hitting a deer and from the start they did not want anything to do with me. Bryce Hensley the body shop manager treated me with disrespect from the start telling me they could nit get parts and I needed to find them. After al of that they decided to go aftermarket and that’s not a problem as long as it looks good. So this is where more problems come from the entire time Bryce said he wanted to make sure it wasn’t totaled for me but as he is saying this he priced my insurance OEM. To someone who doesn’t work in a dealership that means brand new and all I got were junk yard parts that are way cheaper. So a couple months go by and I get the car out and I notice the paint is pealing so not mad I take it in to get it looked and and to have them fix it no big deal. Bryce then told me it was my fault and said I scraped it but from myself and people who paint cars I have been told that there was no adhesive used to keep the paint on and now I’m stuck with a car that is messed up and nothing will be done who knows if the rest of the car is painted the same way. So I’m conclusion Bryce Hensley is a rude, and inconsiderate and I would recommend everyone to stay away. PS. Hunter corbett

Austin’s has serviced my vehicles for years. They’re always polite, efficient, and friendly. AND they’re only 2 miles from my home. 😊

Steve Austin service Dept. ROCKS ! I’ve had a lot of issues with one of my vehicles these folks are among the best to work with. They are extremely accommodating way above expectations. Hummer is humming still need 1 more thing replaced I will take it back to Austin . Thank You, Bob & team

Very satisfied with the service and the promptness of service

I bought my range rover the salesman Dave Woods went above and beyond along with the service dept. The transaction was quick in and out. I would buy from them again !

I come to you to get my Truck serviced and to get the oiled change and they always remember me. Always friendly and take time to talk to me and answer any questions i may have. Thanks.