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Mercedes-Benz of Brooklyn

(1,358 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 6:30am–8:00pm
Tuesday 9:00am–8:00pm 6:30am–8:00pm
Wednesday 9:00am–8:00pm 6:30am–8:00pm
Thursday 9:00am–8:00pm 6:30am–8:00pm
Friday 9:00am–8:00pm 6:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2014 state dealer award
View 4 awards
2014 state dealer award
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Brooklyn from DealerRater.

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Excelent

We experience a different customer service experience with the agent Jay Dari. He is polite, skilled and professionally sound. We are so pleased with his services. Very Complementary and Professional entertainment with courteous approach. We wish him (Jay Dari) every success in professional life and we will referred our friends and family to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Jay was very professional and he took care of everything....

Jay was very professional and he took care of everything. Customer service A+++. The insurance company was very difficult to work with and Jay took care of it all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Owner

Short on inventory . However, given the world crises we are in, great service and attention!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Inspection

Inspection was done in a very timely manner. My vehicle was cleaned inside and out. Greatly appreciated. Thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The best exceptional service could not ask for better...

The best exceptional service could not ask for better Christine was great Everybody was very nice place was very safe on protecting everyone great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Amazing experience as usual. Rui and Jay (Bodyshop...

Amazing experience as usual. Rui and Jay (Bodyshop manager) goes above and beyond to provide great service. I love coming to Benz of Brooklyn because of the family feeling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

MB of Brooklyn always goes above and beyond to make sure...

MB of Brooklyn always goes above and beyond to make sure customers are completely satisfied with the request service. Please thank the staff. Stay safe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Christine was my service rep, she is professional,...

Christine was my service rep, she is professional, cordial and helpful. I was able to get the service I needed within a reasonable amount of time and I do appreciate that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nasty Phone call from Jasmin Mulic Body Shop Manager

Today 6-25-2020 Jasmin Mulic Body Shop Manager from Mercedes Benz of Brooklyn called me and keep accusing me of returning Damaged loner vehicle .June 13 2020 i Got a loaner vehicle when I left me car for service C300. And return loaner after they called me That my car is ready. That was Friday 6-25-2020 He was very nasty to me and accused me of a crime ,damaging the car then taking it to body shop and returning it Damaged His behavior was unacceptable Please send me a phone number & email so I can complain about this guy . Unbelievable I am still shaken

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My MB Dealership

Place was clean service was very friendly and fast great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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