Vaughn Automotive

Did not feel that I was appreciated by the sales department. I traveled almost four hours to look at a vehicle. Only to get there and it not be in the shape I was promised. So overall I felt I was taken advantage of since I was so far from home.

Don't buy from here, horrible customer service. They fixed an issue but didn't complete the job therefore I will have to take it somewhere else for it to get fixed because they refuse to admit any fault or that they should fix it.

All of the staff was friendly and helpful. I didn't feel pressured or uncomfortable at any time. We drove 3 hours to get here and will likely do business here again.

My Sunday project thanks to Vaughn Automotive in Ottumwa, Iowa. Bought a car from them back in November and found out 20 days after purchase the heater core was plugged. After several attempts to contact them about the issue we finally came to an agreement on the cost of having a new one installed. Had them do the work and although there was an issue right after the install with the drivers seat airbag, the heater worked great. Here it is May and my daughter noticed the drivers side rear floor was wet. Thinking maybe the rear door wasn't closed or window was left down, I told her I would look at it when I had a chance. My wife was cleaning the car and noticed the front drivers floor was soaked too. Now that I had a chance to look at it I find the a/c drain tube was left off after Vaughn Automotive installed the heater core. I wouldn't recommend them to anyone. As you can see, I've already taken care of the problem myself. Trust is very important to me and if I don't think I can take my vehicle to someone and trust them to be honest with me on what the problem is, I will either take it somewhere else or do it myself. The issue over the drivers seat airbag had to due with the fact that I was told that my airbag light was on when I brought it in to be worked on, which it wasn't. Then I was told that Vaughn had record that this supposed issue was present at the time of purchase, which never was mentioned when we purchased the car.

appreciated the car wash, the waiting room was crowded but very clean, everyone was very polite and helpful, the overall experience was good

Very easy transaction. Very comfortable showroom and friendly staff. Good selection of cars and trucks. Best outright prices that I've found.

Contact them by email I received a quick response Set up a time to meet everything went well . Bought the used truck

We are extremely satisfied with our recent vehicle purchase from Vaughn Motor's. There was no pressure from a pushy salesperson; just competitive prices well worth the drive. We walked away feeling satisfied with our decision and will make Vaughn Motor's our first stop for future vehicle needs! Great business, great service!

Great job. Was kept informed along the way. Did everything they promised and than some. Very nice to work with.

Everyone was very friendly and willing to help. Todd Smithart did an excellent job helping us with our vehicle purchase.