Reviews
They tell you that they will hold the vehicle for you
They tell you that they will hold the vehicle for you then two days later they call and say someone sold it sorry but they have a different one bait and switch
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Vaughn Automotive showed strong courtesy and
Vaughn Automotive showed strong courtesy and professionalism on my recall issue even though I had to contact them twice.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the third truck I have received from these guys
This is the third truck I have received from these guys and wouldn't buy one anywhere else.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership is outstanding, both in the sales and the
Dealership is outstanding, both in the sales and the service department. They know how to treat a customer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always personally greeted by technicians & keep me
Always personally greeted by technicians & keep me updated on status of my service/vehicle in a reasonable
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for making our auto purchase experience pleasant
Thanks for making our auto purchase experience pleasant and making accommodations to leave with our vehicle same day! Mike is a amazing salesman who cares about the customers best interest!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast service, alerted me of everything that needed looked
Fast service, alerted me of everything that needed looked at on vehicle in good detail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Got excellent service from vaugns they have great people
Got excellent service from vaugns they have great people working for them. Love our new car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership exceeds expectations with outstanding
This dealership exceeds expectations with outstanding customer service, fair service, and a seamless buying process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, Thank you for the 5 star rating. We appreciate your business! Rachel Smith Customer Experience Manager 641-329-6290 / rsmith@vaughnautomotive.com
Vaughns Automotive in Ottumwa provides quality service.
Vaughns Automotive in Ottumwa provides quality service. All employees are customer service oriented. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair