Reviews
This is the third truck I have received from these guys
This is the third truck I have received from these guys and wouldn't buy one anywhere else.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership is outstanding, both in the sales and the
Dealership is outstanding, both in the sales and the service department. They know how to treat a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always personally greeted by technicians & keep me
Always personally greeted by technicians & keep me updated on status of my service/vehicle in a reasonable
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for making our auto purchase experience pleasant
Thanks for making our auto purchase experience pleasant and making accommodations to leave with our vehicle same day! Mike is a amazing salesman who cares about the customers best interest!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast service, alerted me of everything that needed looked
Fast service, alerted me of everything that needed looked at on vehicle in good detail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Got excellent service from vaugns they have great people
Got excellent service from vaugns they have great people working for them. Love our new car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership exceeds expectations with outstanding
This dealership exceeds expectations with outstanding customer service, fair service, and a seamless buying process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim, Thank you for the 5 star rating. We appreciate your business! Rachel Smith Customer Experience Manager 641-329-6290 / rsmith@vaughnautomotive.com
Vaughns Automotive in Ottumwa provides quality service.
Vaughns Automotive in Ottumwa provides quality service. All employees are customer service oriented. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The deal was brought to me very clear.
The deal was brought to me very clear. I knew how much my trade in was worth and what it was going to cost me to trade. I ordered the vehicle and they kept me informed of when my new vehicle would arrive.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Never received response to questions regarding photo
Never received response to questions regarding photo discrepancies dealing with vehicle I was interested in. Photos seemed to be photo shopped and not true of vehicle condition for scratches, ding, etc.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jr. We apologize about your experience here and we try our best to be 100% transparent with everything. If there is anything else we can do don't hesitate to reach out. Rachel Smith Customer Experience Manager 641-329-6290 / rsmith@vaughnautomotive.com