Vaughn Automotive

GM should remove all affiliation with this dealership. I should of known from the first time I walked in the showroom and no one asked me if I needed anything. I finally walked into a cubicle and asked if I could get a brochure. The person said they no longer have brochures and I could get the information on line. Then they walked away. The prices are good, then you get there and start the loan process. From the very first visit they continue to ask for you to use their lenders. When asked for the interest rate, they never gave an interest rate just “it could be 5% to 8%”. This was after knowing the credit score. They do not return calls. Could not get the sale price quote in a timely manner. Could not take a test drive because they would have to move too many cars to get the car you want to test drive out. There was a deadline on some discounts that was missed due to price quote delays and the salesman having the day off. Even so, I continued to try to work with Vaughn (I know, I know - not wise on my part) and it was absolutely the worst car buying experience I've ever had. I've owned more than 20 cars in my lifetime, so the experience of purchasing a vehicle is not new to me. What was new to me, was realizing that this Dealer does not make any effort to accommodate buyers or make a sale. The worst part was because I did not use any of their lenders, they would not release the vehicle until they received the funds. WHAT?? Yes, even though my nationally known bank’s “ letter of credit “, a legal document, guaranteed the loan amount. Vaughn was insistent that they would not release the car until they received actual payment. They do not require having actual payment from their lenders before they release the car. I asked them if their lender could match my banks interest rate and they said no. Most banks, of course, will not release funds without the proper paperwork to include being put as lien holder on a title. For several weeks, my bank went out of their way to develop some type of compromise, but Vaughn was insistent on having the funds first or using one of their lenders. I offered a HUGH downpayment of 30% of the price. After weeks of trying to find a compromise, Vaughn stated that they would not accept my bank’s letter of credit. WHAT? Vaughn then finally stated the only way to purchase the vehicle was to use one of their lenders. This is no way to do business. So in the end, "Vaughn Automotive" WILL NEVER get business from me again or whoever I know. Good luck to whoever goes and deals with them. Using this bullying tactic on using their lenders is unacceptable. This is what gives car salesman such a bad name and now I can see why. Remove the Vaughn car sticker and do not advertise for this dealership. We are also wanting to purchase a new truck in the coming year. I wouldn't return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. Do yourself a favor and keep looking. If you'd like to have a real, customer-oriented buying experience, then stay away from this place! Find another place to spend your money.

Came in for an oil change and waited over an hour. I liked it better when you made appointments.

Had a easy and pleasant time working with and buying a new truck. Staff is friendly and helpful. No pressure. All the paper work went smooth. Highly recommend.

We called ahead after seeing two different vehicles we were interested in on the dealership website. The salesman, Mr. Shipley had both vehicles waiting for our test drives. Great service and saved us time. A good experience and a great vehicle was purchased.

GM should shut this place down. It's a disgrace. The prices are good, then you get there and start the loan process. Check your contract because "they forget to put what you asked for in there" although everything was clear in the paperwork. They will redo the app multiple times increasing your payments by hundreds and still screw you over. They call the next day and tell you that you owe more money to pay for a mistake they made on an order. I wouldn't even return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. I would never have service done here because the way the do business...it's likely they would try to use a lug nut as your oil plug and blame you for their ignorance, then charge you. Do yourself a favor and keep looking.

Best price on a 2019 LZ1 Camaro in the country. I drove 1,200 miles each way to trade in a vehicle for the Camaro. Everyone at the dealership was professional and nice from start to finish. I used to sell cars and this was the best new car purchase experience EVER!

Excellent service and great repairs-strongly recommend to anyone and everyone! Will definitely go back again if necessary! Our next car will be purchased from Vaughn’s!

Only dealership I will work with. Friendly people and great service. They make sure you are happy with the service and or purchase. Very helpful with helping you set up and get familiarized with your new vehicle.

I wanted to thank you for all the time you spent actually helping me and my wife. Unlike other dealers that I tried to use. You actually went out and looked around trying to find exactly what we wanted. To bad what we really wanted and needed was on your lot the entire time. I love the way my wife and I where treated by you and the rest of the staff at Vaughn's. I like the no nonsense straight forward pricing, and the fact that you where not pushy and pestering me to try and get the sale. I will buy at Vaughn's again, and recommend it to anyone I know looking for a car.

Daniel Fane was very friendly and helpful!! Very knowledgeable and easy to talk with. He answered all of our questions. He was very helpful on finding us what we were looking for and helping us find the best for our budget!!