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Vaughn Automotive

(162 reviews)
Visit Vaughn Automotive
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 702-1985 (888) 702-1985
Used (877) 334-5083 (877) 334-5083
Service (888) 291-2387 (888) 291-2387

Reviews

(162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great experience

Had a easy and pleasant time working with and buying a new truck. Staff is friendly and helpful. No pressure. All the paper work went smooth. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car shopper

We called ahead after seeing two different vehicles we were interested in on the dealership website. The salesman, Mr. Shipley had both vehicles waiting for our test drives. Great service and saved us time. A good experience and a great vehicle was purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BUYER BEWARE

GM should shut this place down. It's a disgrace. The prices are good, then you get there and start the loan process. Check your contract because "they forget to put what you asked for in there" although everything was clear in the paperwork. They will redo the app multiple times increasing your payments by hundreds and still screw you over. They call the next day and tell you that you owe more money to pay for a mistake they made on an order. I wouldn't even return to this place for a free, fully loaded truck. Don't waste your time driving to this dealership, it's worth paying more money at another place. I would never have service done here because the way the do business...it's likely they would try to use a lug nut as your oil plug and blame you for their ignorance, then charge you. Do yourself a favor and keep looking.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Jesse, Thanks for taking time to review your experience about purchasing a New Colorado on Saturday. We are sorry there was a miscommunication on the accessories you wanted to add to your vehicle and our original paperwork. When you started the loan process we did not include the upgrading from 17" aluminum wheels to 18" chrome wheels. Then we messed up by not adding 4 new tires to the quote due to the wheel size change. Changing wheel sizes is not a common thing for us but either way we should have not made the mistake. You were obviously very frustrated by us forgetting to add the $600 cost of the tires and didn't want us to add any of the accessories to the truck and you just wanted a refund. We refunded you all the money for accessories the same day you asked for it. Again sorry this frustrated you so much. Thanks for your business and taking time to review your experience with us. Josh VanNess 641-799-5955 Cell

ZL1 Camaro

Best price on a 2019 LZ1 Camaro in the country. I drove 1,200 miles each way to trade in a vehicle for the Camaro. Everyone at the dealership was professional and nice from start to finish. I used to sell cars and this was the best new car purchase experience EVER!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service!

Excellent service and great repairs-strongly recommend to anyone and everyone! Will definitely go back again if necessary! Our next car will be purchased from Vaughn’s!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

Only dealership I will work with. Friendly people and great service. They make sure you are happy with the service and or purchase. Very helpful with helping you set up and get familiarized with your new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best car buying experience I’ve ever had

I wanted to thank you for all the time you spent actually helping me and my wife. Unlike other dealers that I tried to use. You actually went out and looked around trying to find exactly what we wanted. To bad what we really wanted and needed was on your lot the entire time. I love the way my wife and I where treated by you and the rest of the staff at Vaughn's. I like the no nonsense straight forward pricing, and the fact that you where not pushy and pestering me to try and get the sale. I will buy at Vaughn's again, and recommend it to anyone I know looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great buying experience

Daniel Fane was very friendly and helpful!! Very knowledgeable and easy to talk with. He answered all of our questions. He was very helpful on finding us what we were looking for and helping us find the best for our budget!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Vaughn Automotive

Warning drove 3.5 hours for a vehicle that was horribly misrepresented. Went to buy a 2015 Acadia that they had 65 photos of and also requested a video to showcase any damage before we drove out. Lets just say this vehicle was rode hard and put away wet...it had maybe 40 dings and scrapes with questionable attempt at cover up and an apparent accident that wasn't reported on Carfax or the dealership but was blatantly apparent. DO NOT WASTE YOUR TIME

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Can you reach me offline so I can figure out what happened, we haven't had a 2015 Acadia in stock for awhile? Please Email or call I want to make sure we are representing are inventory correctly. Thanks, Josh VanNess joshv@vaughnautomotive.com

Courteous but lacking...

I've bought a few used vehicles from Vaughn within the past 10 years. I bought a used vehicle today after seeing said vehicle Saturday. I had a small list, 3 things that I was unsatisfied with and requested they be fixed before I bought the vehicle. 2 items were fixed but I asked that a $10 climate control knob be replaced due to wear and it wasn't.. Wasn't given a reason but told the sales guy I wasn't happy about that. Also, Saturday when we visited, we had to hunt down a saleman... I also had to call to check on the status of my vehicle and shouldn't have had to, better customer service would have kept me satisfied.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Holly, Thank you for being a repeat customer. I am sorry that the vehicle had a few issue to get corrected. Let me know if you need the climate knob and we will take care of it or refund you what you paid. Thanks Josh VanNess joshv@vaughnautomotive.com