Vaughn Automotive

IT WAS A GOOD EXPERINCE I WOULD SUGGEST VAUGHN AUTOMOTIVE TO ANYONE WHO HAS CAR TROUBLES

The service I received was fast and the team members were very friendly.

Ready to buy a 2020 truck. Sales person thought it was more important to service a different customer. Left us hanging for 45 minutes after we had picked the truck out and waiting for paperwork. We were ready to negotiate and determine what was best for buying the new truck. After 45 minutes, I had to go find the sales person outside who was talking to another customer. We just wanted the paperwork so we could get on our way with our new truck. He said that another customer came in early for their delivery appointment. He then went to his sales manager (Bob) and was there for another 10 minutes. Bob came and introduced himself and said that they couldn't satisfy our trade-in value request - never even tried to negotiate. Then I mentioned that our sales person left us hanging for 45 minutes. Bob's response was "well, they had an appointment." So did we have an appointment at 1:15. We left at 3:40 very frustrated. We were truly only $1,500 off on our deal. So, $72,000 to $74,000 deal shot to xxxx for them. We would have paid cash for the truck without even considering a trade-in. We would have driven the new truck home along with the truck they wouldn't give us a fair trade for. Attitude from Bob was so unprofessional and appalling. Worse is that as soon as GM comes out with light tan interior again (as I explained to Weston), I expect to purchase an $87,000 1 ton truck. NEVER go to Vaughn unless you want to waste a day for nothing and see your sales person trying to work multiple deals at the same time.

I like the no haggle pricing so I don't have to wonder if I'm walking out with the best deal possible. Vaughn's advertised price on the car we were interested in was $7000 less than everywhere else that we looked and we looked a lot including the Quad Cities, Iowa City, Burlington, Galesburg, and Monmouth. I look forward to working with our salesman, Dean, in the future.

Inquired about a vehicle I wanted to purchase. They had two equipped exactly the same. The one I called about just sold 2 minutes ago. But we have another one just like it. But that one is $2000 more. Don't waste your time. The slogan on their photo of "Our upfront deals make it worth the drive" is ironic.

Bought a truck from them in September. They were great when I first inquired about the truck through email on auto trader. I was an out of state buyer so I was kinda buying it site unseen. I did pick it up myself though. And through the buying process they were helpful. Although they were very pushy to use there financing. I made it clear from the start I was using my local credit union and I was bringing a check for full asking price with me. Now for the part that I would consider less them great. First, I've never bought a truck that wasn't full of fuel when I purchased it. After I signed all the papers I was told that because it's a certified GM vehicle that the first 2 oil changes were free. Well I just came up to the first oil change, so I took it to the local GM dealer (they said it had to be a GM dealer to receive the free oil changes). GM dealer ran the vin and said there is no record of it. So i went ahead and paid for the oil change. Anyways I tried calling the dealer to just ask them about it. I talked with 4 different people that just passed me on till I finally had to leave a message. Maybe it was a mistake, maybe it wasn't. But I guess I wont ever know because they won't return a phone call. My two issues are on the minor side of things. But it's still not the customer service one should receive after spending 45,000$. Those two small things are what makes customer service great. Just a call back would be great so I can understand my oil changes.

This place has the worst customer service. You can and leave a message and they will not return your call. The manager is absolutely worthless and does not care about customers. The techs will only look for what they need to, I had to address other issues they did not touch multiple times. Place is a complete xxxx hole!

Tony Denato Never been to Vaughs until today, had gift certificate for oil change for my car. He walked me through the process cheerfully. Tony went out of his way to make my day! So courteous and kind. Start to fnish, 45 min. Great employee!

I dealt with Shannon over a couple months she was very helpful in finding the vehicle I wanted .

Vaughn?s helped me get my wife?s car back to here in less then a day. They delivered it to us, 20 miles away.