Napleton Autowerks Schererville

From start to finish this team made our car buying experience an unbelievable success. We were in the market for a used Volvo S60 but didn't know where to begin. With one call to Vince we had a car located that checked all of our boxes plus some. A week later we were introduced to Holly who gave us top tier customer service and made the buying process painless. Finally we worked with Jeff to finalize things and he helped complete our purchase with the same great attention to customer service and care as the rest of the team. We absolutely love the car they found for us and feel that the low pressure / high customer care experience was second to no other car purchase we have made before.

I purchased a 2017 Tacoma. I told them upfront I have excellent credit and will not be be paying "loan origination fees" as I know there are banks/lending institutions that do NOT charge these fees. My salesman should me my "pencil" deal and it did not have these fees. I felt good about. Took the deal. Showed up the next day and signed the paperwork and drove. Later, upon further reviewing my paperwork, there was a "Prepaid Finance Charge Paid to Seller" for $195.00. Didn't show up in bottom line sale, but rolled into interest rate. Totally deceptive. When I spoke to a manager (Jeff) he stated, "It is silly." Why would any lending practices by silly? It's designed this way to sneak it past as consumer. Read the fine print, take you time, they will throw in surprises. I'd never go back and NEVER recommend.

Great for Sales, Tony and his team are wonderful. Bought numerous vehicles rom them. The Service department however is a different matter, hence the low score. Been a customer for over 12 years now and each time one is treated as if you are a nuisance. The last straw was today. They had my vehicle in for a service on Thursday, called to say it was ready on Saturday. Picked it up today , Monday, and the vehicle wasn't cleaned. Was told "sorry we only have 1 valet" excuse Me!!? I just spent 3k (even if it was just a dollar) and you had the car since Saturday and couldn't get it cleaned.???

GOOD FOR SALES. SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A NUISANCE, PITY THEY ARE THE ONLY DEALERSHIP CLOSE TO MUNSTER!!!

emeka GOOD FOR SALES. SERVICE EXPERIENCE AWFUL. COULD NOT EVEN CLEAN MY CAR ATER I HAD JUST SPENT OVER 3K ON A SERVICE, SAID THEY ONLY HAD 1 VALET, AND ACTED AS IF I WAS A NUISANCE, PITY THEY ARE THE ONLY DEALERSHIP CLOSE TO MUNSTER!!!

I have bought a lot vehicles in my life but this was one of the best experiences I’ve ever had the entire staff was great

Addison and the team provided great service. They gave me the help, attention, and information I needed with a smile.

The dealer was fabulous. The staff was very friendly and attentive to anything I needed, Thank you.

The heavy set lady who collects payments all the time in the service department is extremely rude. The service guy handed her my keys on top of my service bill. She flipped my key fob across her desk showing no care at all about breaking it. It’s all caught on camera ( 1/18/22 at 1:15-1:20pm ) I asked her not to do that to my keys and she said she does that all day long.. after that she became even more ruder. I was there for 2 hours for an oil change and tire rotation. I will be taking my car to Orland Park from here on. I’ve been coming to this location for almost 2 years getting my car serviced. I’ve attached her initials so she won’t be a confused with anyone else. I’m thinking she’s the one that calls for the surveys so I’m thinking I won’t be getting one so I decided to write this.

Well, I returned to purchase a 2022 upgrade when I could have gone elsewhere. Natalie was fantastic when she sold me my first one earlier this year. I just chose to give someone else an opportunity to make a sale this time, so thank you Jason! (Jason, your name and picture is not listed under "Sales Dept." to select your rating.)