Napleton Autowerks Schererville

From the moment I walked in the door at Napleton Mercedes in Schererville until I drove out the lot with a brand new Mercedes, these folks treated me like a queen! Roger Buss and Tony Turco checked in with me a number of times. Roger set me up to work with Holly Avant...what an awesome, knowledgeable person she is! Holly answered every question I had and came up with a number of questions I didn't think to ask! Brandon took great care of me and ensured I was satisfied. The final thing that made it all the best car buying experience of my life was, Holly came out, set up my phone, made sure I knew how to operate it properly and then set up all my favorite channels on the satelite radio. Thanks to all of you for making my Mercedes dream become a reality!

From the moment I walked into Napleton Mercedes in Schererville, I was treated like a queen. Roger set me up to work with Holly Avant. She is brilliant! Holly answered every single question I had. She made sure that I was clear on what I was doing and that I understood every single process. Tony Turco checked by a few times and Roger did as well. Brandon was knowledgeable and incredibly helpful. Every single person I encountered made sure that I was happy and getting what I wanted. Nobody pressured me. I was very pleased with each person that worked with me. Thank you all for making my Mercedes dream become reality!

I purchased my Volvo on New Year’s Eve 2021. I came in the week prior to just shop and Addison took me for a test drive. The whole process from start to finish was amazing. The finance manager Jeffrey T treated us like family. I love my car and I can’t say enough wonderful things about Addison. Thank you!!!!

ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so I call Mercedes service (road side assistance included in my purchase price) to have my $71K car towed to Napleton Mercedes Service garage. Joe Durant is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. When I called I was either hung up on, sent to voice main, or one time even told my car was not at their garage. They eventually told me (John manager) they could not help me....they had no tires and gave me no option of ordering tires or waiting for them to be delivered. John took my phone number twice and said he "would get to the bottom of this and call me back"; I never heard from him again. I ended up paying Green towing to go get my car and tow it to TIRE BARN in Valparaiso to have all new tires replaced and repaired. I will never go back to Napleton Mercedes, HORRIBLE, terrible service, actually NO service. Even the people who answer the phones are terribly rude. I have had better service at CARMAX. ZERO STARS

ZERO STARS Horrible. When I bought my $70k car at this place they never paid off my trade in and I had payments coming out of my checking account for two months for a car they owned (trade-in). Fast forward 18 months I have a flat tire so I call Mercedes service (road side assistance included in my purchase price) to have my $71K car towed to Napleton Mercedes Service garage. Joe Durant is the manager at the Mercedes Service garage, he never called me, never did anything to fix my ONE flat tire from Friday till following Tuesday. When I called I was either hung up on, sent to voice main, or one time even told my car was not at their garage. They eventually told me (John manager) they could not help me....they had no tires and gave me no option of ordering tires or waiting for them to be delivered. John took my phone number twice and said he "would get to the bottom of this and call me back"; I never heard from him again. I ended up paying Green towing to go get my car and tow it to TIRE BARN in Valparaiso to have all new tires replaced and repaired. I will never go back to Napleton Mercedes, HORRIBLE, terrible service, actually NO service. Even the people who answer the phones are terribly rude. I have had better service at CARMAX. ZERO STARS

despite the current limited inventory they had a vehicle and priced it reasonable. everyone was polite and helpful. would recommend them to other would-be purchasers

The process of purchasing a new vehicle was efficiently performed and professionally processed. The vehicle was exactly what I wished to acquire and the personnel at this dealership are competent and knowledgeable.

Everyone was very friendly. They took the time to make you feel welcome. Great staff. Great cars. Great people. Only concern was wait time to get all of the paperwork done. Rob was the salesman. Great guy!

I am on my second purchase from this dealership. My main reason for my return is salesman Mr. Juan Barnes. He is friendly and very consistent. I love his follow through and check-ins after you have driven off the car lot. There is no pressure to buy and he is knowledgeable about the different vehicles I’ve shown interest in. That is important to me because I become hesitant real fast. Some sales reps will say anything that sounds good to get you to buy.

Vince make purchasing a new car so easy. He was professional, explained everything, answered all my questions. My car purchase was quick, straightforward and stress free. If I could give ten stars I would. Excellent customer service. Everyone at the dealership is great.