Napleton Autowerks Schererville

I recently purchased a vehicle in Jan, there were a few concerns after taking it home, we had a bit of an issue with getting parts in a timely manner. Once the parts came in I have to say Napleton rectified the situation completely. I would just suggest if buying a used vehicle that u make sure you do a thorough inspection, Im not sure that they do prior to putting on the lot. I am grateful they redeemed themselves in the situation.

Efficient...knowledgeable...I wasn't sure at first because I didn't hear anyone ever stating that your dealership was familiar with my Alfa Romeo Giulia...since it's just been introduced to the US in 2017 Chicago's Auto Show...so, THANK YOU!

Jim Dwyer was very helpful, informative and personable , which helped make my decision to go with Mercedes vs BMW. The dealership was comfortable and has a friendly atmosphere, which helps make the experience more enjoyable. Tracy is a delight! She's a definite keeper for you company!

My experience was great from the initial contact. Sales representative Vince Flore went out of his way to get my deal done. Also, I was an out of town customer and Vince picked me up at O'Hare airport and got me on the road very quickly. Everything exceeded my expectations, which I was grateful for. Highly commended.

Very good visit. Staff very friendly and gave good information. Busy place but waiting area very nice. Sal is in good hands! See you at 10K miles.

Customer service was excellent; Jim Wolff made sure to answer any questions I had prior to my purchase and then happily spent a great deal of time after purchase making sure I knew what features my car offered and how to use them. Went above and beyond to make sure I felt comfortable with all aspects of my vehicle before driving off the lot!

The repair Representative was very knowledgeable and helpful. The repairs were completed very quickly and timely. The repair Representative remembered my first name since my last visit over eight months ago. That really impressed me.

Very helpful and supportive during and after purchasing my car Great deal , great financing rate Nice consumer service and friendly Addison Almeda will help you through purchasing process and save your time and money !!

I have been working in customer service for over 35 years, I would like to say how Samantha in the service department offered excellent customer service, it was a bump in the road initially, but balance out in the end.

I had the opportunity to buy two vehicles from Napleton Autowerks and worked with Tony Turco, the sales manager and Brandon, the sales associate. They are a pleasure to work with. They’ll make your purchase go smooth. They are extremely helpful and would make your experience as a customer memorable. This is why I am a repeat customer for over ten years.