Skip to main content

Napleton Autowerks Schererville

(599 reviews)
Visit Napleton Autowerks Schererville
Sales hours: 9:00am to 7:00pm
Service hours: 6:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 6:30am–6:00pm
Tuesday 9:00am–8:00pm 6:30am–6:00pm
Wednesday 9:00am–8:00pm 6:30am–6:00pm
Thursday 9:00am–8:00pm 6:30am–6:00pm
Friday 9:00am–7:00pm 6:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 7 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (219) 227-3834 (219) 227-3834
Used (219) 227-3833 (219) 227-3833
Service (219) 227-3806 (219) 227-3806

Reviews

(599 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Autowerks Schererville from DealerRater.

Want to share your experience with this dealership?

Write a review

Service repair

I am pleased at the way they handled my service call from start to finish. It was nice to know what the fix was at the time of the service call. Very assuring.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Long wait for Service Appointments and Very Poor Service

It's always difficult to get an appointment, only 1 Jaguar mechanic. A brand new Jaguar F Pace with many problems. Very dissatisfied, poor service!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Quality Service

I took my car in for service and received friendly professional service. I was given a diagnosis ,a estimate and a detailed summary upon completion. I used the pickup and drop off service and the driver was very pleasant .I'm satisified with the work and look forward to using the service in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Another pleasant and successful car buying experience

Another pleasant and successful car buying experience at Napleton of Schererville. This is our second car that we have acquired from Napleton. Our past experience, three years ago, was excellent and so was the service and all my dealings with them since. Tony Turco and Tracy Harrington were great but Mike Quinn was our sales person and he went above and beyond. Mike really knows the cars. He has a great personality and patiently explains all the differences between the vehicles which made our experience simple and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying a car

People are friendly and knowlegeble about the vehicle that we purchase. We will recommend this dealership yo our friends. We sure are happy with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

We enjoyed our visit and this was the first time we purchased a Mercedez. Jim Dwyer was very firendly and helpful. The management and finance team was also friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tremendous customer service care top to bottom

After my car suddenly went out on me I found myself in a crunch at the end of the year to find something affordable and reliable. The team here took the burden right off my back. Tony made both he and his team readily available for any and all questions turning what was a nightmare situation for me into any easy solution and fix. They worked with me to find the perfect car for me and any issues were always a phone call away and easily and quickly resolved. Would absolutely recommend tony and his crew to any and all and I know my next car search will always start at napleton autowerks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly, efficient and convenient.

We have purchased several Mercedes from this dealership and have been treated very well and the employees are friendly and very helpful in the Sales Department as well as the Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service

I absolutely appreciate the friendly courteous and professionalism I received here. Thank you so Brandon, Tony B. and Tony T. I really really lovvvvvvve my new car. You guys truly took time and got me in car just ideal for me???

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Just as good as the first purchase

Tonight we just purchased a brand new Mercedes-Benz SUV. This was our second purchase from Napleton Auto Group and this time was just as good as the first time. We worked with Jimmy Sysko, Mike Quinn and the General Manager Tony Turco each one did and excellent job getting us in our Beautiful SUV Coupe. The entire team worked to make us feel very special and they were very patient with our many questions. Brandon who is now in the Finance/Sales department was the salesmen that sold us our first Mercedes-Benz and that tells us they promote within and we can trust working with a team that does that. Tracy Harrington made the paperwork so easy she did great. Napleton thanks again for making us feel special again. Carlos & Tasha

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.