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Steve Rogers Ford

(360 reviews)
Visit Steve Rogers Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–7:00pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
New (419) 441-4050 (419) 441-4050
Used (419) 830-4476 (419) 830-4476
Service (419) 830-4477 (419) 830-4477

Reviews

(360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Rogers Ford from DealerRater.

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Everybody very friendly and helpful.

Everybody very friendly and helpful. Service department was thorough and did great work and keeps you informed on your progress

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great and dependable and expensive and were quicker than

Great and dependable and expensive and were quicker than usual.lt was a cold icey day. I was on time for my appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The dealership does a great job - efficient,

The dealership does a great job - efficient, communicative and moves quickly. They clearly care that you receive good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They do a good job on repairs in a reasonable amount of

They do a good job on repairs in a reasonable amount of time. The shuttle service is a great feature.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly staff.

Very friendly staff. I was able to have multiple services performed very efficiently in under two hours!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mike Beltram was the best salesperson I have ever dealt

Mike Beltram was the best salesperson I have ever dealt with. He was patient, helpful, and knowledgeable. Communication was amazing! Highly recommend Steve Rogers Ford and Mike!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was pleased with the service I received at my most

I was pleased with the service I received at my most recent visit. I will continue coming to this service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service is spot on.

Service is spot on. Quality, Experience, Communication, Reasonable Cost... all boxes checked. Sales staff is engaging, knowledgeable and helpful. Steve Rogers' facility is clean, comfortable and the staff is friendly and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were fair and easy to work with.

They were fair and easy to work with. I appreciated their honesty, professionalism and friendliness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The service was disappointing and my issue is still not

The service was disappointing and my issue is still not resolved. . I was given my vehicle back. I was told we need to wait for the Ford tech people to return from holiday. I called back and there was no answer resolution and no returned call. I still have not heard a reply and no resolution to the issue.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jeremy, I am sorry to hear about your experience. Unfortunately at times we are at the mercy of the factory. However we have received a resolution from Ford and are ready to proceed with the repair of your truck. I have left you a message so please give us a call back to get this resolved! Thanks again for your patience! Kristy Rogers