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Tunkhannock Auto Mart

(700 reviews)
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award

Reviews

(700 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tunkhannock Auto Mart from DealerRater.

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Horrible!!

Purchased brand new truck, broke down 5,000 miles in. Truck will not be looked at for min of 4 days later and no loaner vehicle offered. I've never seen such poor customer service and will not consider purchasing a vehicle here again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
5 people out of 5 found this review helpful.

AWESOME!!!!

Eddie and the entire staff at Tunkhannock Auto were awesome as usual. With service like this this crew is converting this Ford guy to a dedicated Dodge guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear that you had an excellent experience at Tunkhannock Auto Mart, and we will make sure to share these kind words with Eddie and Gary, our Finance Manager. Let us know if you need anything in the future, and thanks again! Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep

Eddie was awesome

Walked in met with Eddie and he got the ball rolling quick. Awesome guy and still helping me with other future purchases from me and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New Jeep Renegade

I enjoyed my first experience buying a car from Eddie. He was very helpful and honest with everything. I couldn't have asked for a better sales person! I will continue to buy from Eddie in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you so much for taking the time to post this review. I'm happy Eddie was able to make the process easy and pain free. Our entire staff thanks you for your business and wishes you and your family happy & safe motoring! Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep

Awesome service

They helped me a lot with finding a Jeep Renegade within my budget. My car dealer was Eddie. He was very helpful with any questions that I had. He was also extremely funny and kind to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear that you had an excellent experience at Tunkhannock Auto Mart, and we will make sure to share these kind words with Eddie. Thank you for taking the time from your busy schedule to write a review. Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep

Great service from Eddie!

Recently purchased a new Dodge Durango from Tunkhannock Auto Mart. Eddie was our sales rep. Have dealt with Eddie in the past. He explains and takes the hassle out of buying a vehicle. He was patient with us in explaining the price of the vehicle, all applicable rebates, and even reminded us of the money we had available to put down from the Pompeys Diamond Rewards program that we had on our other vehicles. Eddie was knowledgeable about the Durango, showed us how the options worked on the vehicle. Eddie is friendly and easy to talk with. He makes you feel like a family member and you feel right at home with him and all of the people we deal with at Tunkhannock Auto Mart, from the sales floor all the way back to service and parts departments. What a pleasure to deal with all of the people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to post this review. I'm happy Eddie was able to make the process easy and pain free. Our entire staff thanks you for your business and wishes you and your family a happy & safe Holiday Season! Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep

New Jeep Renegade

This was was my first time at Tunkhannock Auto Mart and I have to say I couldn't have been more impressed. Everyone in the dealership was friendly; you could tell it was a family dealership. I cannot say enough about by Eddie Schwarztrauber...hands down the best salesman I have ever dealt with. If I could give him ten stars I would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time from your busy schedule to write a review about Eddie, he is an extraordinary Sales Consultant. We appreciate your business and look forward to serving you in the future for all of your automotive needs. Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep

Disrespected During Sales Process

After making repeated efforts to work with this dealership, I am at a true loss. My phone calls were not returned, my money was not valued, and I truly feel like this dealership did not want to sell a car to me. The experiences embodied true unprofessionalism and left me with quite the frusturating experience, especially with the sales manager who blatantly disrespected me when I tried to reach out. I will not go back to this dealership, and I recommend that people look elsewhere. I rarely write reviews, but I've never had an experience like this at a dealership before and am shocked that it occurred.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Top notch

Eddie took excellent care of my purchase! He got exactly the car I want d and was very accommodating with every aspect! This is the second purchase I’ve made and the service has been excellent! I will continue to go here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Welcome Back! We are thrilled to know your time at Tunkhannock Auto Mart was memorable and we will be sure to share your kind comments with our team including Eddie. Happy & safe motoring! Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep

Dealer response

Welcome Back! We are thrilled to know your time at Tunkhannock Auto Mart was memorable and we will be sure to share your kind comments with our team including Eddie. Happy & safe motoring! Best, David Senkow Managing Partner Dodge Ram Chrysler Jeep

Amazing

Eddie was the best I was not happy with the way th jeep looked so he took it over to get re washed and then it looked great .thanks Eddie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear that you had a concern and do appreciate that you brought it to our attention. We are dedicated to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Eddie and the team! Thank you for taking the time to post this review. Best, David Senkow Managing Partner Tunkhannock Auto Mart Dodge Ram Chrysler Jeep