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Tunkhannock Auto Mart

(700 reviews)
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award

Reviews

(700 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tunkhannock Auto Mart from DealerRater.

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Great place to deal with

Dealing with Eddie, and tunkhannock automart has always been a pleasure. This dealership isn't pushy like most others I have dealt with in the past.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Buying Process

This is my 3rd Ram truck from Tunk Automart. Always helpful, easy buying process everything was ready to go when I arrived. Just had to sign paperwork and drive away. When your ready call Eddie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Out of state out of mind continues

I purchased a vehicle from this dealership in September. Nothing but problems with not only the vehicle they sold me but I am still waiting on the title for the car. Any communication with this dealership is painful. Managing Partner David Senkow replied to my first poor review apologizing and stating he was "looking into things"...two plus weeks later...nothing. Gave him my cell but I guess he is busy. Employee in the title/reg dept is a challenge to work with. When she is out nothing can get processed...so the information I needed FRIDAY will have to wait until she is back (out for personal reasons) on THURSDAY...but it's ok I am just the customer and the car is paid for so no motivation here. Kevin has become the most helpful but he can only do so much...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.

Sales

Awesome customer service and fast work to get a new vehicle, Eddie is awesome! Very family friendly service, only place I'll go, second time using Tunkhannock Auto Mart. :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to post this review. I'm happy Eddie was able to make the process easy and pain free. Our entire staff thanks you for your business and wishes you and your family happy & safe motoring!

Awesome

Very good not pushed into buying very fast EDDIE did a great job of getting me in and out and hope to have just as good as service over the years to come with my ram 1500!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time from your busy schedule to write a review about Eddie, he is an extraordinary Sales Consultant. We are so pleased you appreciate him as much as we do AND that we made the trip well worth it for you.

Excellent customer service

From the start of the process Eddie did an amazing job!!! Would highly recommend anyone to him!! Thanks for answering the endless messages and paper!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day.

Out of sight out of mind.....

Do not buy a vehicle from this dealership if you are not local and cannot get back to them for problems. They will not answer your call. I have called Kevin Scharwaztrauber more than a dozen times, I have left messages for Dave Senkow...NOTHING. I have a vehicle with a temp plate that will expire after tomorrow and still don't have reg and title. Title person is out AGAIN (she guaranteed she would call me back yesterday lol) and no one can fill in for her or look at her email. Bought my daughter who is a nurse with a critical job a vehicle to get to work and she will be unable to use it as of tomorrow. Was just told by the woman who answers the phone (feel most sorry for her) that Kevin was out cleaning snow off the cars and that he will call me from his cell phone. I said I am sure he will. So I guess I will call every 20 minutes until I get someone to assist me or opt to tow the vehicle back to them next week. HORRIBLE customer service. Any issues and they are gone...good luck to anyone else from out of state.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
5 people out of 5 found this review helpful.

Highly recommend

Highly recommend Eddie and the gang at Tunkhannock Auto Mart. They made buying my Jeep easy, fun, and hassle free. They weren’t pushy and answered all my questions honestly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking time from your busy day to thank Eddie an exceptional job. Thank you for shopping Tunkhannock Auto Mart; it is our honor to serve you with all of your automotive needs. Thank you, Linda Kane Customer Service Advocate Tunkhannock Auto Mart

Comfortable car shopping

Tunkhannock Auto Mart is not a huge dealership you feel lost in nor is it a small place that has limited vehicles. You can usually find something that you like. It has a variety of vehicles and you dont feel any sales pressure. They will do what they can to make your car buying pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience!

The service was great and staff was always really friendly. They made sure I had everything I wanted in my car and kept it in my budget. Overall was a wonderful experience and I highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.