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Capitol Garage Inc

(403 reviews)
Visit Capitol Garage Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (860) 786-6466 (860) 786-6466
Used (860) 786-6449 (860) 786-6449
Service (860) 786-6467 (860) 786-6467

Reviews

(403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Capitol Garage Inc from DealerRater.

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Very easy to work with, no high pressure sales stupidity

Very easy to work with, no high pressure sales stupidity Great experience and would recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One of the easiest and best car dealer experiences i

One of the easiest and best car dealer experiences i think I’ve had yet. Mike was amazing and their honesty and attention to detail was flawless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Will never return to this dealership.

Will never return to this dealership. They forgot to unplug my fan when replacing my radiator causing my vehicle to overheat when idling. They claimed they couldn’t replicate the issue but when getting my car back AC is freezing cold again and car doesn’t overheat. Still charged me the fee to look at it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. Providing honest, reliable service is a top priority for us, and it’s never our intention for a customer to leave feeling frustrated or disappointed. We’d like to better understand what happened and review the situation in more detail to see how we can make things right. Please contact our Service Manager Derek at (860) 576-8799 at your earliest convenience. We value your business and hope to have the opportunity to regain your trust.

Everybody here is amazing.

Everybody here is amazing. It is the smoothest car buying experience you will ever have. Jaime Lebron, Mike and Andie are incredible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear that Jaime, Mike, and Andie helped make your car-buying experience the smoothest ever — that’s exactly what we strive for! We truly appreciate your support and look forward to being here for you whenever you need us.

Bought my Ram there Memorial day weekend and the team was

Bought my Ram there Memorial day weekend and the team was very accommodating. I was in and out with in 2 hours of test driving to driving the truck home. Adam was very helpful in staying in contact over the few days and keeping me apprised of anything that needed to be taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so glad to hear you had a smooth and efficient experience over Memorial Day weekend. Adam and the team work hard to make the process quick, transparent, and stress-free — and it’s great to know that came through. Congrats on your new Ram, and thank you for choosing Capitol! We’re here whenever you need us.

Just bought our 2025 Grand Cherokee from Capitol.

Just bought our 2025 Grand Cherokee from Capitol. Everyone there was friendly and helpful. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and for trusting Capitol with your 2025 Grand Cherokee purchase! We're so glad our team made the experience friendly and helpful from start to finish. Your recommendation means a lot to us — enjoy the road ahead in your new Jeep!

DO NOT, I Repeat DO NOT go to Capitol Chrysler Dodge Jeep

DO NOT, I Repeat DO NOT go to Capitol Chrysler Dodge Jeep RAM in Willimantic, CT! What an absolutely TERRIBLE experience. The only smooth part was the actual purchase. My Agent was great and accommodating. However within days of pulling off their lot there has been nothing but issues. The A/C doesn’t work, they never did an Inspection, the car jumps when you put it into reverse and one of the speakers is blown. Called and spoke to Service, they said “That’s not up to us, you need to talk to the manager Al.” Talked to Al and he says “Cars have issues, this isn’t my responsibility. Fix it if you want, or don’t, doesn’t affect me either way. But we’re not covering it.” What kind of customer service is that!? I’m mind blown. Was planning to buy my daughter her 1st car in a year, bet your xxx it won’t be here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I brought my new Jeep Grand Cherokee in for its first oil

I brought my new Jeep Grand Cherokee in for its first oil change since purchasing it at Capital, and the service was excellent! The team was absolutely amazing—friendly, professional, and made the whole experience easy and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Staff is amazing, simple and smooth process!

Staff is amazing, simple and smooth process! Jaime LeBron and Gary Bennett are great there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had my Jeep serviced here.

I had my Jeep serviced here. Job came in at less than what they estimated. Service reps were very professional my first time at this dealer I will go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.