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Herb Chambers Chevrolet of Danvers

(927 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2015 consumer dealer award

Reviews

(927 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Chevrolet of Danvers from DealerRater.

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Everyone is so friendly and respectful.

Everyone is so friendly and respectful. The follow up was great. I am very happy with the entire process. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sean, we're delighted to hear that you had a positive experience with our team at Herb Chambers Chevrolet of Danvers. Thank you for your kind words and support!

Everyone is so friendly and respectful.

Everyone is so friendly and respectful. The follow up was great. I am very happy with the entire process. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that you had a positive experience with our team at Herb Chambers Chevrolet of Danvers! Your satisfaction is important to us, and we're glad the follow-up met your expectations. Thank you for choosing us!

Excellent service in a friendly atmosphere from the

Excellent service in a friendly atmosphere from the service center to all the staff I encountered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the wonderful feedback, Violet! Our Herb Chambers Chevrolet of Danvers team hopes to see you again in the future!

My experience at the dealership was great.

My experience at the dealership was great. Salesman Kevin was professional, efficient, Helpful. I highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're delighted to hear that Kevin provided you with a professional and efficient experience at Herb Chambers Chevrolet of Danvers. Thank you for the recommendation, and we hope you're enjoying your new vehicle!

I continue to have this dealership service my 2 vehicles.

I continue to have this dealership service my 2 vehicles. They always give courteous, knowledgeable, friendly service. I deal with Scott Lyon exclusively. He is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Bob, thank you for your continued trust in Herb Chambers Chevrolet of Danvers! We're delighted to hear that Scott and our team consistently provide courteous and knowledgeable service. We appreciate your support!

I thought the dealership was very clean, and

I thought the dealership was very clean, and professional. The salesman (Mason) was very friendly, polite and courteous. He had a great personality which my wife and I both think will make him very successful. You don’t often run into someone so young with the courtesy and respect he shows. Also he was very knowledgeable about the product and very helpful getting me acquainted with the vehicle. My wife and I agree that you have a winner in Mason. Thanks to all, for a pleasant and enjoyable sales process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Steve! Thank you for sharing such a positive experience at Herb Chambers Chevrolet of Danvers! We're delighted to hear that Mason made your visit enjoyable and informative. We'll be sure to pass along your kind words, and we hope you're enjoying the vehicle!

Excellent service and prompt, got an appointment right

Excellent service and prompt, got an appointment right away, did what they said they would do and it worked

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Richard, we're delighted to hear that you had an excellent experience with our team at Herb Chambers Chevrolet of Danvers. Thank you for your feedback and support!

DO NOT GO NEAR SERVICE DEPARTMENT WITH YOUR VEHICLE!

DO NOT GO NEAR SERVICE DEPARTMENT WITH YOUR VEHICLE!! YOU WILL HAVE NOTHING BUT PROBLEMS!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello - I'm disappointed to see this review and would like the opportunity to get a better understanding of your concerns. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Bobby Haddad - General Manager - rhaddad@herbchambers.com

Horrible horrible service department.

Horrible horrible service department. Brought my truck in a few times same issues. Under extended warranty. Had my truck for over a month, got rental and they only paid for 4 days, left me with paying over $1900.00 to enterprise. Truck brought back again same issues, to be told nothing is under warranty it’s maintenance work now. The worst service manager Jose! Plays games! Lies! Telling me he is getting deductions from his personal pay because extended warranty only wanted to pay for after market parts & he wouldn’t allow that! So he is paying the difference. This is not the end of me letting others know not to go here. I have service records & more for proof & so others will not make the same mistake going here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for reaching out. I'm disappointed to hear that your experience has not met expectations and would like the opportunity to discuss these concerns with you in greater detail. At your earliest convenience, would you please contact me directly? Thanks again, Bobby Haddad - General Manager - rhaddad@herbchambers.com

DO NOT GO NEAR THIS DEALERSHIP!

DO NOT GO NEAR THIS DEALERSHIP!! THE SERVICE DEPARTMENT IS ABSOLUTELY NIGHTMARE!! STAY FAR AWAY!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello - I'm disappointed to see this review and would like the opportunity to get a better understanding of your concerns. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Bobby Haddad - General Manager - rhaddad@herbchambers.com