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McGovern Ford at Drum Hill

(420 reviews)
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award

Reviews

(420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Ford at Drum Hill from DealerRater.

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Have not purchased a new truck in very long time, first

Have not purchased a new truck in very long time, first time walking into this dealership. Was approached by Craig and he was very relaxed not pushy and was not into the high pressure sales tactics. He has the gift of gab and sometimes you forget that he is a car salesman. We walked the lot and found the truck that I wanted to take for a ride . Took it for a ride and was now hooked and wanted it. We talked price and came to an agreement along with Anthony. Signed on the dotted line that day and picked up the truck days later. It was a great experience Craig made me feel like a friend and not like just another sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Mike, it's great to know that Craig and Anthony made your truck buying experience at McGovern Ford Lowell a memorable one. We appreciate the feedback! Enjoy your new ride!

did a good job with out any issues.

did a good job with out any issues. I was happy with everything. would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It was our pleasure to assist you! Thanks for choosing McGovern Ford Lowell - safe travels until next time!

Very personable and helpful, esp.

Very personable and helpful, esp. Lisa and I didn’t have to wait long. Great shuttle service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi, Gail! We're glad to know you had a positive service experience with Lisa and our McGovern Ford Lowell team. Thanks for the 5-star rating!

Mark healy was great to work with no pressure all things

Mark healy was great to work with no pressure all things went the way I wanted. I left there feeling I got a good deal.and drove home with the truck that dry.mark nice guy to deal with. Thanks dan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Dan, it's great to know that Mark provided a no-pressure experience and helped you find the right truck at McGovern Ford Lowell. Thanks for sharing your positive feedback!

I had a great experience buying my car through Darlon.

I had a great experience buying my car through Darlon. Professional and friendly service made things go smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carol, we're so glad to know that Darlon provided a smooth and friendly car buying experience for you at McGovern Ford Lowell. Thanks for sharing your positive feedback!

Excellent service to my Ford Maverick.

Excellent service to my Ford Maverick. Timely delivery. Arranged for car to take me home after drop off and bring me back to pickup. Very pleased with comms feedback during service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Geoff, we're glad to know you had a great experience with our service team at McGovern Ford Lowell. We always aim for efficient and convenient services, so this is great feedback to hear. Thanks for the kind word, we hope you enjoy your new Ford Maverick!

Service of my ford was professional and courteous and I

Service of my ford was professional and courteous and I am grateful to the team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so happy that our McGovern Ford Lowell team earned your five stars. Thanks for taking the time to leave us a review!

Thank You Lisa and your McGovern service team at Lowell,

Thank You Lisa and your McGovern service team at Lowell, Today you all helped me fixed my 3rd row seat stuck issue. Great people there and they are very nice and honest, always give you best solution and best offers for your service request, I have been dealing with the team 10 more year since I bought my ford flex there, trustful and reliable, I also recommended them to my friends if any chance . Nice working, keep it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we're glad to know Lisa and our service team at McGovern Ford Lowell were able to assist with your 3rd row seat issue. We appreciate the trust you've placed in us over the years! Thanks for recommending us to your friends as well - that's one of the highest compliments we can receive.

My experience was good.

My experience was good. I was late for my appointment but they were able to do the oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Janet, we are so glad to hear our team was accommodating and ensured your service needs were taken care of. Thanks for choosing McGovern Ford Lowell and leaving a five-star review!

Excellent service department.

Excellent service department. I have been having some issues with my Ranger and Carlos the service manger and Randi the tech have done an exception job of taking care of my truck. The best dealership I have ever worked with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Harry, we're glad to know that Carlos and Randi were able to assist with your Ranger at McGovern Ford Lowell. Thanks for the high praise - it means a lot!